Phones no longer registered on 3cx

Discussion in '3CX Phone System - General' started by caseyzehrer, Apr 8, 2011.

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  1. caseyzehrer

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    I apologize for my naiveté, but I’m lost. I had the system up and running just great internally. I was able to see all of the phones as “registered – idol” and calls were showing in the Activity Log. I tried to configure NexVortex and had some difficulty, I was able to make outbound calls, but not inbound. I let this go for a while and when I logged into 3cx today to get this fixed all of the phones in the Extension Status show “Not Registered” and nothing shows in the activity log. The weird thing is, I can still place calls between the phones but nothing changes in 3cx as far as the Server Activity Log, nor do red lights change to indicate that a call is being made between the phones.
    I’m guessing that this has nothing to do with NexVortex, and I have not made any changes to the network, no additions, etc. Any suggestions as to how or what to look at first?

    Thank you for any help you have to offer!

    Code:
    15:50:12.830  [CM506001]: STUN request to resolve SIP external IP:port mapping is sent to STUN server 96.9.132.83:3478 over Transport 192.168.0.193:5060
    15:30:15.444  [CM506004]: STUN request to STUN server 75.101.138.128:3478 has timed out; used Transport: 192.168.0.193:5060
    15:30:12.270  [CM506001]: STUN request to resolve SIP external IP:port mapping is sent to STUN server 96.9.132.83:3478 over Transport 192.168.0.193:5060
    15:24:36.914  [CM504004]: Registration succeeded for: 10000@nexVortex
    15:24:36.627  [CM504003]: Sent registration request for 10000@nexVortex
    15:24:35.173  [CM504004]: Registration succeeded for: 10000@nexVortex
    15:24:34.833  [CM504003]: Sent registration request for 10000@nexVortex
    15:24:10.658  [CM504004]: Registration succeeded for: 10000@nexVortex
    15:24:10.488  [CM504003]: Sent registration request for 10000@nexVortex
    15:21:35.380  [CM504004]: Registration succeeded for: 10000@nexVortex
    15:21:35.139  [CM504003]: Sent registration request for 10000@nexVortex
    15:21:34.240  [CM504004]: Registration succeeded for: 10000@nexVortex
    15:21:33.957  [CM504003]: Sent registration request for 10000@nexVortex
    15:21:22.907  [CM504004]: Registration succeeded for: 10000@nexVortex
    15:21:22.618  [CM504003]: Sent registration request for 10000@nexVortex
    15:21:20.817  [CM504004]: Registration succeeded for: 10000@nexVortex
    15:21:20.575  [CM504003]: Sent registration request for 10000@nexVortex
    15:21:15.685  [CM504004]: Registration succeeded for: 10000@nexVortex
    15:21:15.441  [CM504003]: Sent registration request for 10000@nexVortex
    15:10:12.167  [CM506001]: STUN request to resolve SIP external IP:port mapping is sent to STUN server 96.9.132.83:3478 over Transport 192.168.0.193:5060
    15:04:45.527  [CM504004]: Registration succeeded for: 10000@nexVortex
    15:04:45.356  [CM504003]: Sent registration request for 10000@nexVortex
    15:04:43.767  [CM504004]: Registration succeeded for: 10000@nexVortex
    15:04:43.504  [CM504003]: Sent registration request for 10000@nexVortex
    14:50:11.782  [CM506001]: STUN request to resolve SIP external IP:port mapping is sent to STUN server 96.9.132.83:3478 over Transport 192.168.0.193:5060
    14:30:11.662  [CM506001]: STUN request to resolve SIP external IP:port mapping is sent to STUN server 96.9.132.83:3478 over Transport 192.168.0.193:5060
    14:10:11.644  [CM506001]: STUN request to resolve SIP external IP:port mapping is sent to STUN server 96.9.132.83:3478 over Transport 192.168.0.193:5060
    13:50:11.262  [CM506001]: STUN request to resolve SIP external IP:port mapping is sent to STUN server 96.9.132.83:3478 over Transport 192.168.0.193:5060
    13:30:10.955  [CM506001]: STUN request to resolve SIP external IP:port mapping is sent to STUN server 96.9.132.83:3478 over Transport 192.168.0.193:5060
    13:28:17.154  [CM504004]: Registration succeeded for: 10000@nexVortex
    13:28:16.858  [CM504003]: Sent registration request for 10000@nexVortex
    13:10:10.862  [CM506001]: STUN request to resolve SIP external IP:port mapping is sent to STUN server 96.9.132.83:3478 over Transport 192.168.0.193:5060
    12:50:13.336  [CM506004]: STUN request to STUN server 75.101.138.128:3478 has timed out; used Transport: 192.168.0.193:5060
    12:50:10.200  [CM506001]: STUN request to resolve SIP external IP:port mapping is sent to STUN server 96.9.132.83:3478 over Transport 192.168.0.193:5060
    12:30:09.855  [CM506001]: STUN request to resolve SIP external IP:port mapping is sent to STUN server 96.9.132.83:3478 over Transport 192.168.0.193:5060
    12:10:09.778  [CM506001]: STUN request to resolve SIP external IP:port mapping is sent to STUN server 96.9.132.83:3478 over Transport 192.168.0.193:5060
    11:50:09.510  [CM506001]: STUN request to resolve SIP external IP:port mapping is sent to STUN server 96.9.132.83:3478 over Transport 192.168.0.193:5060
    11:30:09.285  [CM506001]: STUN request to resolve SIP external IP:port mapping is sent to STUN server 96.9.132.83:3478 over Transport 192.168.0.193:5060
    11:10:12.227  [CM506004]: STUN request to STUN server 75.101.138.128:3478 has timed out; used Transport: 192.168.0.193:5060
    11:10:09.060  [CM506001]: STUN request to resolve SIP external IP:port mapping is sent to STUN server 96.9.132.83:3478 over Transport 192.168.0.193:5060
    10:50:12.108  [CM506004]: STUN request to STUN server 75.101.138.128:3478 has timed out; used Transport: 192.168.0.193:5060
    10:50:08.988  [CM506001]: STUN request to resolve SIP external IP:port mapping is sent to STUN server 96.9.132.83:3478 over Transport 192.168.0.193:5060
    10:30:08.782  [CM506001]: STUN request to resolve SIP external IP:port mapping is sent to STUN server 96.9.132.83:3478 over Transport 192.168.0.193:5060
    10:10:11.702  [CM506004]: STUN request to STUN server 75.101.138.128:3478 has timed out; used Transport: 192.168.0.193:5060
    10:10:08.535  [CM506001]: STUN request to resolve SIP external IP:port mapping is sent to STUN server 96.9.132.83:3478 over Transport 192.168.0.193:5060
    09:50:08.475  [CM506001]: STUN request to resolve SIP external IP:port mapping is sent to STUN server 96.9.132.83:3478 over Transport 192.168.0.193:5060
    09:30:07.788  [CM506001]: STUN request to resolve SIP external IP:port mapping is sent to STUN server 96.9.132.83:3478 over Transport 192.168.0.193:5060
    09:10:07.529  [CM506001]: STUN request to resolve SIP external IP:port mapping is sent to STUN server 96.9.132.83:3478 over Transport 192.168.0.193:5060
    08:50:06.979  [CM506001]: STUN request to resolve SIP external IP:port mapping is sent to STUN server 96.9.132.83:3478 over Transport 192.168.0.193:5060
    08:30:06.903  [CM506001]: STUN request to resolve SIP external IP:port mapping is sent to STUN server 96.9.132.83:3478 over Transport 192.168.0.193:5060
    08:10:06.712  [CM506001]: STUN request to resolve SIP external IP:port mapping is sent to STUN server 96.9.132.83:3478 over Transport 192.168.0.193:5060
    07:50:06.422  [CM506001]: STUN request to resolve SIP external IP:port mapping is sent to STUN server 96.9.132.83:3478 over Transport 192.168.0.193:5060
    07:30:06.338  [CM506001]: STUN request to resolve SIP external IP:port mapping is sent to STUN server 96.9.132.83:3478 over Transport 192.168.0.193:5060
    07:10:05.965  [CM506001]: STUN request to resolve SIP external IP:port mapping is sent to STUN server 96.9.132.83:3478 over Transport 192.168.0.193:5060
    06:50:05.600  [CM506001]: STUN request to resolve SIP external IP:port mapping is sent to STUN server 96.9.132.83:3478 over Transport 192.168.0.193:5060
    06:30:05.523  [CM506001]: STUN request to resolve SIP external IP:port mapping is sent to STUN server 96.9.132.83:3478 over Transport 192.168.0.193:5060
    06:10:05.758  [CM504004]: Registration succeeded for: 10000@nexVortex
    06:10:05.352  [CM504003]: Sent registration request for 10000@nexVortex
    06:10:05.243  [CM506002]: Resolved SIP external IP:port (64.83.216.149:5060) on Transport 192.168.0.193:5060
    06:10:05.181  [CM506001]: STUN request to resolve SIP external IP:port mapping is sent to STUN server 96.9.132.83:3478 over Transport 192.168.0.193:5060
    05:50:24.859  IP(s) added:[192.168.0.193]
    05:50:24.859  IP(s) removed:[169.254.178.98]
    05:50:15.182  [CM504007]: Next attempt to register 10000@nexVortex is scheduled in 10 minutes
    05:50:15.120  [CM504005]: Registration failed for: 10000@nexVortex; Cause: 503 Service Unavailable; warning: ; internal
    05:50:15.104  Connection error Could not contact DNS servers for px1.nexvortex.com
    05:50:15.010  [CM504003]: Sent registration request for 10000@nexVortex
    05:50:14.776  IP(s) added:[169.254.178.98]
    05:50:08.224  [CM504001]: Ext.*777: new contact is registered. Contact(s): [sip:*777@127.0.0.1:40000;rinstance=a5c8d3159ad73098/*777]
    05:50:08.209  [CM504001]: Ext.*0: new contact is registered. Contact(s): [sip:*0@127.0.0.1:40000;rinstance=61c1713d2deaebe1/*0]
    05:50:05.791  [CM504001]: Ext.EndCall: new contact is registered. Contact(s): [sip:EndCall@127.0.0.1:40600;rinstance=6cae52ed4343241e/EndCall]
    05:50:05.791  [CM504001]: Ext.800: new contact is registered. Contact(s): [sip:800@127.0.0.1:40600;rinstance=7289db1ad112b7e9/800]
    05:50:05.775  [CM504001]: Ext.IVRForward: new contact is registered. Contact(s): [sip:IVRForward@127.0.0.1:40600;rinstance=7fe0a9e20914bc6a/IVRForward]
    05:50:05.760  [CM504001]: Ext.*1: new contact is registered. Contact(s): [sip:*1@127.0.0.1:40000;rinstance=4c4a4f779c734e1a/*1]
    05:50:05.588  [CM504001]: Ext.999: new contact is registered. Contact(s): [sip:999@127.0.0.1:40600;rinstance=66ded3b925c2c329/999]
    05:50:05.557  [CM504007]: Next attempt to register 10000@nexVortex is scheduled in 10 minutes
    05:50:04.668  [CM504005]: Registration failed for: 10000@nexVortex; Cause: 503 Service Unavailable; warning: ; internal
    05:50:04.652  Connection error Could not contact DNS servers for px1.nexvortex.com
    05:50:04.652  IP(s) removed:[192.168.0.197]
    05:50:04.652  [CM306002]: There is no valid STUN server specified! External IP can not be resolved.
    05:50:04.652  [CM306001]: Address of STUN server (stun3.3cx.com) could not be resolved!
    05:50:04.621  [CM306001]: Address of STUN server (stun2.3cx.com) could not be resolved!
    05:50:03.123  [CM504002]: Ext.800: a contact is unregistered. Contact(s): []
    05:50:03.061  [CM504002]: Ext.201: a contact is unregistered. Contact(s): []
    05:50:03.061  [CM504002]: Ext.999: a contact is unregistered. Contact(s): []
    05:50:03.061  [CM504002]: Ext.203: a contact is unregistered. Contact(s): []
    05:50:03.061  [CM504002]: Ext.IVRForward: a contact is unregistered. Contact(s): []
    05:50:03.061  [CM504002]: Ext.*0: a contact is unregistered. Contact(s): []
    05:50:03.061  [CM504002]: Ext.*777: a contact is unregistered. Contact(s): []
    05:50:03.061  [CM504002]: Ext.*1: a contact is unregistered. Contact(s): []
    05:50:03.061  [CM504002]: Ext.101: a contact is unregistered. Contact(s): []
    05:50:03.061  [CM504010]: Fax Service: unregistered contact sip:888:5100;user=phone
    05:50:03.061  [CM504002]: Ext.EndCall: a contact is unregistered. Contact(s): []
    05:50:02.437  [CM306001]: Address of STUN server (stun.3cx.com) could not be resolved!
    01:20:26.549  [CM506004]: STUN request to STUN server 75.101.138.128:3478 has timed out; used Transport: 192.168.0.197:5060
    01:20:23.492  [CM506004]: STUN request to STUN server 96.9.132.83:3478 has timed out; used Transport: 192.168.0.197:5060
    01:20:20.434  [CM506004]: STUN request to STUN server 96.9.132.83:3478 has timed out; used Transport: 192.168.0.197:5060
    01:20:17.376  [CM506004]: STUN request to STUN server 96.9.132.83:3478 has timed out; used Transport: 192.168.0.197:5060
    01:20:14.319  [CM506004]: STUN request to STUN server 96.9.132.83:3478 has timed out; used Transport: 192.168.0.197:5060
    01:20:11.261  [CM506001]: STUN request to resolve SIP external IP:port mapping is sent to STUN server 96.9.132.83:3478 over Transport 192.168.0.197:5060
     
  2. leejor

    leejor Well-Known Member

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    If the sets are able receive calls, then it may just be a status issue. What type of sets are you using, and are they all the same make?

    Have you had this issue before? Network or DNS server settings problem?
     
  3. SY

    SY Well-Known Member
    3CX Support

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    There is a change and it is visible in the log.
    IP address of the server host was changed from 192.168.0.197 to 192.168.0.193.
     
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