Dismiss Notice
We would like to remind you that we’re updating our login process for all 3CX forums whereby you will be able to login with the same credentials you use for the Partner or Customer Portal. Click here to read more.

Phones not picking up new call after hanging up

Discussion in 'Windows' started by Chris Abbott, Mar 14, 2018.

Thread Status:
Not open for further replies.
  1. Chris Abbott

    Joined:
    Mar 14, 2018
    Messages:
    3
    Likes Received:
    0
    Hi All,

    We have a client with 3cx running on Windows 10.

    All the phones in the office are in a ring group, with the main DID ringing all of them. When one of the front desk folks is on the phone, and hangs up as a new call is ringing in, they aren't able to answer this new call.
    Other phones are able to answer the call however.

    Any thoughts? Call waiting is enabled.
     
  2. YiannisH_3CX

    YiannisH_3CX Support Team
    Staff Member 3CX Support

    Joined:
    May 10, 2016
    Messages:
    7,452
    Likes Received:
    541
    Hello @Chris Abbott

    Please note that if a new call arrives in the Ring Group while an agent is on a call, and then the agent hangs up the PBX will not poll that agent because at the time of the call the agent was busy.
    Also note that call waiting does not apply to Ring group or Queue calls, it only applies for direct calls to extensions.
    To achieve the required functionality you will need to use a Queue where as soon as an agent hangs up the queue will poll him with the next call (depending on the polling strategy).
     
  3. Chris Abbott

    Joined:
    Mar 14, 2018
    Messages:
    3
    Likes Received:
    0
    Hi @YiannisH_3CX that certainly helps. How do i get the users to always be logged into the call Que? Having them log in isn't an option, all users would be logged in all the time.
     
  4. YiannisH_3CX

    YiannisH_3CX Support Team
    Staff Member 3CX Support

    Joined:
    May 10, 2016
    Messages:
    7,452
    Likes Received:
    541
    Users can login to Queues manually meaning pressing the "Q" button if they are using a client or a dial code if they are using an IP phone, Have a manager log them in using the Switchboard or have them log in based on their status. Available logged in / Away Logged Out. Or you can log them in through the management console.
     
  5. Chris Abbott

    Joined:
    Mar 14, 2018
    Messages:
    3
    Likes Received:
    0
    Hi - Thanks for this. How do i just have them "Always logged in" all the time - nobody logging them in, can never log out? I see no options for this in the console.
     
  6. YiannisH_3CX

    YiannisH_3CX Support Team
    Staff Member 3CX Support

    Joined:
    May 10, 2016
    Messages:
    7,452
    Likes Received:
    541
    There is no option currently that prevents the users from logging out of the queues. To log them in just use the management console and do not configure the options for auto login /logout.
     
Thread Status:
Not open for further replies.