Phones not ringing

Discussion in '3CX Phone System - General' started by acrumpton, Sep 16, 2008.

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  1. acrumpton

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    We are running V6 on a dedicated server.
    All our phones are remote (over the Internet).
    The 3Cx server is on a broadband connection in bridge mode. All ports go to server.

    I am using Snom 320, Snom 360 and X-lite in different locations round the Country
    Have also tried 3Cx client.

    The Snom360 is able to make and receive calls
    The others do not receive calls

    Here is an extract from the log between the 2 failing phones
    For security I have replaced the IP addresses with IP_address_1 and IP_Address_2

    14:36:13.955 Call::Terminate [CM503008]: Call(5): Call is terminated
    14:36:13.939 Call::RouteFailed [CM503015]: Call(5): Attempt to reach [sip:302@IP_address_1;user=phone] failed. Reason: Server Failure
    14:36:13.939 CallLeg::eek:nFailure [CM503003]: Call(5): Call to sip:302@IP_Address_1 has failed; Cause: 503 Service Unavailable; warning: ; internal
    14:36:13.814 CallLeg::eek:nFailure [CM503003]: Call(5): Call to sip:302@IP_address_1:5060 has failed; Cause: 503 Service Unavailable; warning: ; internal
    14:36:11.365 CallCtrl::eek:nSelectRouteReq [CM503004]: Call(5): Calling: Shared:Ext.302@[Dev:sip:302@10.1.134.2:59495, Dev:sip:302@IP_Address_2:59509;rinstance=9a115276019b696e]
    14:36:11.365 CallCtrl::eek:nSelectRouteReq [CM503010]: Making route(s) to [sip:302@IP_address_1;user=phone]
    14:36:11.365 Extension::printEndpointInfo [CM505001]: Ext.301: Device info: Device Identified: [Man: Snom;Mod: 320;Rev: General] Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [snom320/7.3.7] Transport: [sip:IP_address_1:5060]
    14:36:11.365 CallCtrl::eek:nIncomingCall [CM503001]: Call(5): Incoming call from Ext.301 to [sip:302@IP_address_1;user=phone]

    Any ideas gratefully received

    thanks

    Andy
     
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