PhoneSystem Queue Manager service terminated unexpectedly

Discussion in 'Windows' started by skinap, Jul 30, 2014.

Thread Status:
Not open for further replies.
  1. skinap

    Joined:
    Jul 30, 2014
    Messages:
    14
    Likes Received:
    0
    Got some issue with 3CX phone server that 3CX PhoneSystem Queue Manager service terminated unexpectedly, the users can not log into queue and take phone calls, have to manually start the Queue Manager service in the server. Any idea please?

    Below is the error message I got from system log and application log, there is no obvious error appear in 3cx server activity log:

    .NET Runtime error ID1026

    Application: VCEHost.exe
    Framework Version: v4.0.30319
    Description: The process was terminated due to an unhandled exception.
    Exception Info: System.AccessViolationException
    Stack:
    at VCEHostNet.Call.PlayForeground(System.String[], Boolean)
    at QMgrPlugIn.PromptBuilder.PlayForeground(VCEHostNet.Call, Boolean, System.String[])
    at QMgrPlugIn.PromptsPlayer.PlayPrompt(Boolean, QMgrPlugIn.Prompt_Info[])
    at QMgrPlugIn.PromptsPlayer.Start()
    at QMgrPlugIn.Scheduler.ProcessTasks()
    at QMgrPlugIn.VCEHostPlugIn.ThreadFunc()
    at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
    at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
    at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object)
    at System.Threading.ThreadHelper.ThreadStart()

    Application Error ID1000

    Faulting application name: VCEHost.exe, version: 9.0.35264.0, time stamp: 0x539af204
    Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
    Exception code: 0xc0000005
    Fault offset: 0x000007fe9a147c2e
    Faulting process id: 0x8fc
    Faulting application start time: 0x01cfa7af806d8b20
    Faulting application path: C:\Program Files\3CX PhoneSystem\Bin\VCEHost.exe
    Faulting module path: unknown
    Report Id: 3df2cb6b-164c-11e4-bfe3-0050568600de

    Service Control Manager ID 7034

    The 3CX PhoneSystem Queue Manager service terminated unexpectedly. It has done this 1 time(s).
     
  2. pj3cx

    pj3cx Active Member

    Joined:
    Aug 1, 2013
    Messages:
    646
    Likes Received:
    1
    Re: PhoneSystem Queue Manager service terminated unexpectedl

    Hi, are you running v12 with latest service pack (SP6) ?
    Are you up-to-date on all your windows updates and .NET ?
    Are you using supported operating system ?
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
  3. skinap

    Joined:
    Jul 30, 2014
    Messages:
    14
    Likes Received:
    0
    Re: PhoneSystem Queue Manager service terminated unexpectedl

    Thank you for the reply, the server is running v12 with sp6; .net framework 4.5.1; Windows Update up-to-date; Windows server 2008 R2 Enterprise.
     
  4. pj3cx

    pj3cx Active Member

    Joined:
    Aug 1, 2013
    Messages:
    646
    Likes Received:
    1
    Re: PhoneSystem Queue Manager service terminated unexpectedl

    Hi,
    I suspect some other software on same host preventing normal behavior can you run a tasklist in command prompt and post dump ?
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
  5. skinap

    Joined:
    Jul 30, 2014
    Messages:
    14
    Likes Received:
    0
    Re: PhoneSystem Queue Manager service terminated unexpectedl

    Please check the attachment. Thank you.
     

    Attached Files:

  6. pj3cx

    pj3cx Active Member

    Joined:
    Aug 1, 2013
    Messages:
    646
    Likes Received:
    1
    Re: PhoneSystem Queue Manager service terminated unexpectedl

    The only specific software I can see from your running processes is VoIPToys :
    VoIPToys3CXRelayServices. 2136 Services 0 58,376 K

    Please uninstall it and see if issues remains.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
  7. skinap

    Joined:
    Jul 30, 2014
    Messages:
    14
    Likes Received:
    0
    Re: PhoneSystem Queue Manager service terminated unexpectedl

    Thank you for the reply, will uninstall it and keep monitoring.
     
  8. Nachomama

    Joined:
    Aug 15, 2014
    Messages:
    11
    Likes Received:
    0
    Re: PhoneSystem Queue Manager service terminated unexpectedl

    I have had this issue since early v11 on a very busy call center - seems to happen about 3-4 times a year where it will just crash
    Looks exactly the same as yours from event viewer

    Even worse is that it doesn't follow the destination so all incoming calls just fail

    I've changed their PC twice with fresh installs - when asking Tech support they asked me to disable AV software but that didn't help

    On v11 SP6 with windows 7 and all updates and it still does it... but it's so intermittent it's impossible for us to trouble shoot.

    Please post if you figure something out,. we've had to use SNMP and monitor the queue service so we can be notified when it happens.

    Last go around we set the service to try and restart in windows services - shall see.
     
Thread Status:
Not open for further replies.