Pick up a call using BLF ?

Discussion in 'Windows' started by Cor i Luz, Feb 8, 2016.

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  1. Cor i Luz

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    Hello,

    I need a little help : is it possible to pickup a call with 3CX SoftPhone (clicking BLF doesn't seem to work) ?

    Thank you for your advice !
     
  2. tim942

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    I gave up on the BLF as the Presence/Switchboard is more functional. Right-click the extension/call (not BLF) and "Take" or dial *20*ext. You should also make sure you have the appropriate group rights enabled (Extensions>*Group>Member Rights).
     
  3. Lev

    Lev New Member

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    Maybe you should post this in the Ideas Forum. I'd like to see the softphones BLF Keys to work as the ones on normal hardware phones! :)
     
  4. AlexanderHanna

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    Hi,

    It does work. You have to use the "Custom Speed Dial" option and then the number should be "*20*" to pick up any call in the call group. I have implemented this in my solutions where required.

    Alexander
     
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  5. NickD_3CX

    NickD_3CX Support Team
    Staff Member 3CX Support

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