Apologies if this is simple but it's got me stumped. I have 35 users on 3CX ver15. Users are using Yealink T46g handsets. I need to program one of the DSS keys to pick up any ringing call. I have found the page on the phone to assign functions to the DSS keys. There is even a Direct pick up and Group Pick up option. But if I ring an adjacent DDI I cannot hook the call. I'm aware that *20* plus the extension number will apparently work, but this is not good enough. It's a big open office and not always obvious which extension or DDI is ringing. I need an option to hook any ringing phone. Can anyone shed a little light on how to program this?