• V20: 3CX Re-engineered. Get V20 for increased security, better call management, a new admin console and Windows softphone. Learn More.

Pick up any ringing call

Status
Not open for further replies.

Matt Howard

Joined
Feb 10, 2017
Messages
8
Reaction score
1
Apologies if this is simple but it's got me stumped. I have 35 users on 3CX ver15. Users are using Yealink T46g handsets.
I need to program one of the DSS keys to pick up any ringing call. I have found the page on the phone to assign functions to the DSS keys. There is even a Direct pick up and Group Pick up option. But if I ring an adjacent DDI I cannot hook the call.
I'm aware that *20* plus the extension number will apparently work, but this is not good enough. It's a big open office and not always obvious which extension or DDI is ringing. I need an option to hook any ringing phone.
Can anyone shed a little light on how to program this?
 
You need to check the Group Rights under Groups - You probably have one group 'DEFAULT' , you need to check Group Rights. You need 'Perform operations on active calls to group members (divert, transfer, pickup)' permissions

You can also check this, under Extensions - Edit - Rights

Assign Custom speed dial *20* to DSS key
 
Thank you! I had assigned that right to Managers, but not Users!

Does the attached image look correct?
 

Attachments

  • 12-07-2017 17-11-22.jpg
    12-07-2017 17-11-22.jpg
    80.3 KB · Views: 281
Status
Not open for further replies.

Getting Started - Admin

Latest Posts

Forum statistics

Threads
141,626
Messages
748,899
Members
144,739
Latest member
Ghisl1
Get 3CX - Absolutely Free!

Link up your team and customers Phone System Live Chat Video Conferencing

Hosted or Self-managed. Up to 10 users free forever. No credit card. Try risk free.

3CX
A 3CX Account with that email already exists. You will be redirected to the Customer Portal to sign in or reset your password if you've forgotten it.