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Pick up waiting queue call from switchboard view

positron

Bronze Partner
Advanced Certified
Joined
Jan 14, 2013
Messages
80
Reaction score
14
A call queue supervisor may choose to remain logged out of the queue but continue to monitor calls using the switchboard view. They occasionally want to pick up a call out of the queue without logging in to the queue. They can do this now by either right-clicking the call and selecting the option to transfer to their extension (and entering their extension number) or drag and drop the call to their extension in the presence list.

Both options involve extra steps or can misdirect calls with a slip of the mouse. It would be nice to have a right-click "Pick Up" option for the call, similar to what is available when (with appropriate permissions) you can pick up a call from the IVR.
 
  • Like
Reactions: jlinds
Upvote 6
I totally agree! +1
 
Hello I agree totally and the Situation is even worse in v16 of the Windows Client: There Right mouse click just offers reject and Nothing else anymore, furthermore the Connection list Panel is filled up with unnecessarily Display internal Connection ringing to any of the Queue Operators.
 
Anyone figure out a way?
 

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