- Joined
- May 9, 2012
- Messages
- 135
- Reaction score
- 11
Hi
Is there anyway to pickup a call from a Queue, if you are not logged into the Queue. This is to solve two issues, one while in wrap-up time your phone just doesn't ring and you can be sat watching the call about to breach, but can not help your fellow agents and also if really busy, another agent can not just pickup the call without having to log into the Queue. I have tried *20[Queue number], hoping that would work, like if you want to pickup an ext that is ringing, but that doesn't work.
Is there anyway to pickup a call from a Queue, if you are not logged into the Queue. This is to solve two issues, one while in wrap-up time your phone just doesn't ring and you can be sat watching the call about to breach, but can not help your fellow agents and also if really busy, another agent can not just pickup the call without having to log into the Queue. I have tried *20[Queue number], hoping that would work, like if you want to pickup an ext that is ringing, but that doesn't work.