Sampl
Customer
- Joined
- Jan 4, 2018
- Messages
- 34
- Reaction score
- 6
Hi,
When the 3cx app is running on the background it will not pick up the incoming call, it will switch to the app but not pickup. i can see the person calling on screen but it does not pickup, and the person that is calling will keep calling untill the voicemail is activated
When the phone is locked i cant pickup the incoming call. it will just keep ringing and untill i unloack the phone i will not be able to pickup the call.
when the app is on screen or behind another app (not closed) it will pickup any and all incoming calls.
is this a bug with the update? or is it a setting on my part. cant figure it out.
I have replicated on all mobiles in our company from Galaxy J16 to the galaxy 8 and the newest iPhone.
When the 3cx app is running on the background it will not pick up the incoming call, it will switch to the app but not pickup. i can see the person calling on screen but it does not pickup, and the person that is calling will keep calling untill the voicemail is activated
When the phone is locked i cant pickup the incoming call. it will just keep ringing and untill i unloack the phone i will not be able to pickup the call.
when the app is on screen or behind another app (not closed) it will pickup any and all incoming calls.
is this a bug with the update? or is it a setting on my part. cant figure it out.
I have replicated on all mobiles in our company from Galaxy J16 to the galaxy 8 and the newest iPhone.