Picking up with *20* then transfering

Discussion in '3CX Phone System - General' started by ceruleansam, Dec 22, 2008.

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  1. ceruleansam

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    Hi Guys,

    Version 6 :) When are users pickup a call that isnt ringing at they phone with *20* and then need to transfer it to another extension the call disappears!!!

    This happens everytime, no matter who does the *20" and who it transfer to,

    Below is a log from Server status

    [CM503008]: Call(1562): Call is terminated
    [CM503012]: Inbound office hours' rule for LN:10000 forwards to DN:800
    [CM503007]: Call(1562): Device joined: sip:131@192.168.100.56:2051;line=kqtv1547
    [CM505001]: Ext.131: Device info: Device Identified: [Man: Snom;Mod: 320;Rev: General] Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [snom320/6.5.16] Transport: [sip:192.168.100.50:5060]
    [CM503002]: Call(1562): Alerting sip:131@192.168.100.56:2051;line=kqtv1547
    [CM503004]: Call(1562): Calling: Ext:Ext.131@[Dev:sip:131@192.168.100.56:2051;line=kqtv1547]
    [CM503010]: Making route(s) to [sip:131@192.168.100.50;user=phone]
    [CM503012]: Inbound office hours' rule for LN:10000 forwards to DN:800
    [CM503007]: Call(1562): Device joined: sip:Unavailable@91.151.11.20:5060;user=phone
    [CM503008]: Call(1561): Call is terminated
    [CM503012]: Inbound office hours' rule for LN:10000 forwards to DN:800
    [CM503012]: Inbound office hours' rule for LN:10000 forwards to DN:800
    [CM503007]: Call(1562): Device joined: sip:117@192.168.100.60:2051;line=o7xdbsvu
    [CM503007]: Call(1562): Device joined: sip:Unavailable@91.151.11.20:5060;user=phone
    [CM503004]: Call(1562): Calling: @[Dev]
    [CM503010]: Making route(s) to [sip:*20*@192.168.100.50;user=phone]
    [CM505001]: Ext.117: Device info: Device Identified: [Man: Snom;Mod: 320;Rev: General] Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [snom320/6.5.16] Transport: [sip:192.168.100.50:5060]
    [CM503001]: Call(1562): Incoming call from Ext.117 to [sip:*20*@192.168.100.50;user=phone]
    [CM505001]: Ext.117: Device info: Device Identified: [Man: Snom;Mod: 320;Rev: General] Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [snom320/6.5.16] Transport: [sip:192.168.100.50:5060]
    [CM503002]: Call(1561): Alerting sip:117@192.168.100.60:2051;line=o7xdbsvu
    [CM505001]: Ext.119: Device info: Device Identified: [Man: Snom;Mod: 320;Rev: General] Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [snom320/6.5.16] Transport: [sip:192.168.100.50:5060]
    [CM503002]: Call(1561): Alerting sip:119@192.168.100.61:2051;line=hfqm16th
    [CM505001]: Ext.115: Device info: Device Identified: [Man: Snom;Mod: 320;Rev: General] Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [snom320/6.5.16] Transport: [sip:192.168.100.50:5060]
    [CM503002]: Call(1561): Alerting sip:115@192.168.100.59:2051;line=npbti8aj
    [CM505001]: Ext.118: Device info: Device Identified: [Man: Snom;Mod: 320;Rev: General] Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [snom320/6.5.16] Transport: [sip:192.168.100.50:5060]
    [CM503002]: Call(1561): Alerting sip:118@192.168.100.63:2051;line=9447vr1h
    [CM505001]: Ext.120: Device info: Device Identified: [Man: Snom;Mod: 320;Rev: General] Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [snom320/6.5.16] Transport: [sip:192.168.100.50:5060]
    [CM503002]: Call(1561): Alerting sip:120@192.168.100.58:2054;line=kuy2lp7n
    [CM505001]: Ext.116: Device info: Device Identified: [Man: Snom;Mod: 320;Rev: General] Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [snom320/6.5.16] Transport: [sip:192.168.100.50:5060]
    [CM503002]: Call(1561): Alerting sip:116@192.168.100.62:2051;line=auvvsxid
    [CM503004]: Call(1561): Calling: RingAll800:120Ext.120119Ext.119117Ext.117118Ext.118116Ext.116115Ext.115@[Dev:sip:120@192.168.100.58:2054;line=kuy2lp7n, Dev:sip:119@192.168.100.61:2051;line=hfqm16th, Dev:sip:117@192.168.100.60:2051;line=o7xdbsvu, Dev:sip:118@192.168.100.63:2051;line=9447vr1h, Dev:sip:116@192.168.100.62:2051;line=auvvsxid, Dev:sip:115@192.168.100.59:2051;line=npbti8aj]
    [CM503010]: Making route(s) to [sip:800@snowball.bob.local:5060]
    [CM505003]: Provider:[VOIPUnlimited] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [] Transport: [sip:192.168.100.50:5060]
    [CM503012]: Inbound office hours' rule for LN:10000 forwards to DN:800
    [CM503001]: Call(1561): Incoming call from Unavailable@(Ln.10000@VOIPUnlimited) to [sip:800@snowball.bob.local:5060]
    [CM503012]: Inbound office hours' rule for LN:10000 forwards to DN:800
    [CM506001]: STUN request to resolve SIP external IP:port mapping is sent to STUN server 75.101.138.128:3478 over Transport 192.168.100.50:5060


    Any ideas why this happens, what can i do??
     
  2. William400

    William400 Well-Known Member

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    Hi

    Can you please specify the call flow in mere detail.

    Does the call come into a DR or RG or Queue or DID? What phone make model and frimware picks up the call with *20*. What phone make / model and firmware are you transferring to?

    Does your 3CX Sip domain contain an IP or FQDN...logs make us believe it is an FQDN. Can you try with the internal IP and advise?
     
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