• V20: 3CX Re-engineered. Get V20 for increased security, better call management, a new admin console and Windows softphone. Learn More.

Picking up with *20* then transfering

Status
Not open for further replies.

ceruleansam

Customer
Basic Certified
Joined
Aug 11, 2008
Messages
12
Reaction score
0
Hi Guys,

Version 6 :) When are users pickup a call that isnt ringing at they phone with *20* and then need to transfer it to another extension the call disappears!!!

This happens everytime, no matter who does the *20" and who it transfer to,

Below is a log from Server status

[CM503008]: Call(1562): Call is terminated
[CM503012]: Inbound office hours' rule for LN:10000 forwards to DN:800
[CM503007]: Call(1562): Device joined: sip:[email protected]:2051;line=kqtv1547
[CM505001]: Ext.131: Device info: Device Identified: [Man: Snom;Mod: 320;Rev: General] Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [snom320/6.5.16] Transport: [sip:192.168.100.50:5060]
[CM503002]: Call(1562): Alerting sip:[email protected]:2051;line=kqtv1547
[CM503004]: Call(1562): Calling: Ext:Ext.131@[Dev:sip:[email protected]:2051;line=kqtv1547]
[CM503010]: Making route(s) to [sip:[email protected];user=phone]
[CM503012]: Inbound office hours' rule for LN:10000 forwards to DN:800
[CM503007]: Call(1562): Device joined: sip:[email protected]:5060;user=phone
[CM503008]: Call(1561): Call is terminated
[CM503012]: Inbound office hours' rule for LN:10000 forwards to DN:800
[CM503012]: Inbound office hours' rule for LN:10000 forwards to DN:800
[CM503007]: Call(1562): Device joined: sip:[email protected]:2051;line=o7xdbsvu
[CM503007]: Call(1562): Device joined: sip:[email protected]:5060;user=phone
[CM503004]: Call(1562): Calling: @[Dev]
[CM503010]: Making route(s) to [sip:*20*@192.168.100.50;user=phone]
[CM505001]: Ext.117: Device info: Device Identified: [Man: Snom;Mod: 320;Rev: General] Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [snom320/6.5.16] Transport: [sip:192.168.100.50:5060]
[CM503001]: Call(1562): Incoming call from Ext.117 to [sip:*20*@192.168.100.50;user=phone]
[CM505001]: Ext.117: Device info: Device Identified: [Man: Snom;Mod: 320;Rev: General] Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [snom320/6.5.16] Transport: [sip:192.168.100.50:5060]
[CM503002]: Call(1561): Alerting sip:[email protected]:2051;line=o7xdbsvu
[CM505001]: Ext.119: Device info: Device Identified: [Man: Snom;Mod: 320;Rev: General] Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [snom320/6.5.16] Transport: [sip:192.168.100.50:5060]
[CM503002]: Call(1561): Alerting sip:[email protected]:2051;line=hfqm16th
[CM505001]: Ext.115: Device info: Device Identified: [Man: Snom;Mod: 320;Rev: General] Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [snom320/6.5.16] Transport: [sip:192.168.100.50:5060]
[CM503002]: Call(1561): Alerting sip:[email protected]:2051;line=npbti8aj
[CM505001]: Ext.118: Device info: Device Identified: [Man: Snom;Mod: 320;Rev: General] Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [snom320/6.5.16] Transport: [sip:192.168.100.50:5060]
[CM503002]: Call(1561): Alerting sip:[email protected]:2051;line=9447vr1h
[CM505001]: Ext.120: Device info: Device Identified: [Man: Snom;Mod: 320;Rev: General] Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [snom320/6.5.16] Transport: [sip:192.168.100.50:5060]
[CM503002]: Call(1561): Alerting sip:[email protected]:2054;line=kuy2lp7n
[CM505001]: Ext.116: Device info: Device Identified: [Man: Snom;Mod: 320;Rev: General] Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [snom320/6.5.16] Transport: [sip:192.168.100.50:5060]
[CM503002]: Call(1561): Alerting sip:[email protected]:2051;line=auvvsxid
[CM503004]: Call(1561): Calling: RingAll800:120Ext.120119Ext.119117Ext.117118Ext.118116Ext.116115Ext.115@[Dev:sip:[email protected]:2054;line=kuy2lp7n, Dev:sip:[email protected]:2051;line=hfqm16th, Dev:sip:[email protected]:2051;line=o7xdbsvu, Dev:sip:[email protected]:2051;line=9447vr1h, Dev:sip:[email protected]:2051;line=auvvsxid, Dev:sip:[email protected]:2051;line=npbti8aj]
[CM503010]: Making route(s) to [sip:[email protected]:5060]
[CM505003]: Provider:[VOIPUnlimited] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [] Transport: [sip:192.168.100.50:5060]
[CM503012]: Inbound office hours' rule for LN:10000 forwards to DN:800
[CM503001]: Call(1561): Incoming call from Unavailable@(Ln.10000@VOIPUnlimited) to [sip:[email protected]:5060]
[CM503012]: Inbound office hours' rule for LN:10000 forwards to DN:800
[CM506001]: STUN request to resolve SIP external IP:port mapping is sent to STUN server 75.101.138.128:3478 over Transport 192.168.100.50:5060


Any ideas why this happens, what can i do??
 
Hi

Can you please specify the call flow in mere detail.

Does the call come into a DR or RG or Queue or DID? What phone make model and frimware picks up the call with *20*. What phone make / model and firmware are you transferring to?

Does your 3CX Sip domain contain an IP or FQDN...logs make us believe it is an FQDN. Can you try with the internal IP and advise?
 
Status
Not open for further replies.

Getting Started - Admin

Latest Posts

Forum statistics

Threads
141,626
Messages
748,904
Members
144,739
Latest member
Ghisl1
Get 3CX - Absolutely Free!

Link up your team and customers Phone System Live Chat Video Conferencing

Hosted or Self-managed. Up to 10 users free forever. No credit card. Try risk free.

3CX
A 3CX Account with that email already exists. You will be redirected to the Customer Portal to sign in or reset your password if you've forgotten it.