Pickup button which shows caller details

Discussion in 'Ideas' started by DamianCorr, May 15, 2017.

Pickup button which shows caller details 5 5 4votes
5/5, 4 votes

?

Does anyone also really want to see this?

  1. Yes

    100.0%
  2. No

    0 vote(s)
    0.0%
  1. DamianCorr

    Joined:
    Apr 26, 2017
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    Hi,

    We have just deployed 3CX v15 Pro in our Call Centre which is an all windows softphone deployment and we have just discovered that if we program a call pickup button to perform *20* and pickup the nearest phone that when you use it the softphone client just displays *20* and not the details of the caller you are speaking to. In our case we have multiple departments which need to answer the phone with the appropriate greeting which they cannot do as they don't know who they are speaking too.

    Why would anyone want to see *20* and not the details of the caller they have just picked up!?!?

    Is there any possibility to get this resolved any time soon?

    Kind Regards
    Damian
     
  2. V..

    V..

    Joined:
    Feb 14, 2017
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    Hi Damian,

    I also regularly experience issues as a result of this.

    3CX, surely this is not a big change to the logic \ code base. Please could you fulfill this request!.
     
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  3. sona1

    Joined:
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    I also need this feature, other PBX systems can do this because they trigger the system differently. You dial a pickup code the call hangs up and then the system calls you with the call you intend to pickup. Hope that makes sense.
     
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