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Pickup Call with Softphone

Discussion in 'Windows' started by comnia, Oct 7, 2014.

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  1. comnia

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    Hello everybody,

    is there a possibility to get a Pop-Up Screen when a memeber of my extension-group is called to pickup this call with the 3cx softphone?

    Thanks a lot!
     
  2. Vali_3CX

    Vali_3CX Well-Known Member
    Staff Member 3CX Support

    Joined:
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    Hi

    If I properly understood your question, then a possible answer is to use 3CXPhone's "Launch application on incoming call" feature. It's available in Settings/Advanced/Behavior tab.

    This is a very powerful feature not only because 3CXPhone pass caller's number and/or name to a desired application, but because that application might be not only a .exe, but a script - such a .cmd or .bat - as well. By using a script, flexibility is dramatically improved, to perform different tasks for different callers - playing sounds, images, videos, sending mail, opening urls and so on.

    Hope it helps
    vali
     
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