pickup of call from call queue

Discussion in 'Windows' started by KarstenW, May 11, 2017.

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  1. KarstenW

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    Hello,

    is it possible in any way to pickup calls from a call queue? Assigned and / or unassigned calls?

    Kind regards
    KarstenW
     
  2. Panayiotis_3CX

    Panayiotis_3CX Support Team
    Staff Member 3CX Support

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    Hello @KarstenW,

    You can do this by dialing *20*, when a queue member receives a call. If more that one calls are in the queue you should dial *20*extension number (i.e. *20*001).
     
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