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Plantonics Savi w7xx (w720)

Discussion in 'Windows' started by khiem, May 19, 2014.

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  1. khiem

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    I have a couple of the Plantronics Savi w720 headsets and am wanting to pick up calls using the button on the headset. I have followed the instructions at http://www.3cx.com/support/plantronics-configuration/. Unfortunately I cannot set the default softphone. 3cxphoneforwindows simply isn't listed.

    I thought it might not have been required; however I have tested and I still cannot answer or end calls using the headset's button.

    Any assistance would be greatly appreciated.
     

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  2. roland_3CX

    roland_3CX Support Team

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    Hi khiem,

    What version of the 3CX phone are you using? and what SP are you on? Please ensure that you do not have any windows updates Pending and plantronics installation prerequisites are met.
     
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