Plantronics CS50-USB Answer Button Problems

Discussion in 'Windows' started by nplummer, Jan 12, 2011.

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  1. nplummer

    May 14, 2010
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    We have an employee using a Plantronics CS50-USB headset with his 3CX softphone. The headset can be used while in a call, however, the button on the headset will not function for answering or hanging up a call.

    We have validated that the softphone can see the device and have checked our settings in the Personocall software. We have also uninstalled and reinstalled the 3CX phone software and rebooted the computer.

    Below is a capture of the debug file from the softphone.

    We are using Personocall version 2.11.7 with 3CX Phone Ver. 5.0.14900.0

    DX:MP3 Writer initialized
    DX:MP3 Encoder initialized
    DX:FFDShow not present
    Integration with 3CX Call Assistant is OFF
    Translation file OK
    Attempting to connect
    Tunnel got as listening port 1119
    Tunnel got as local SIP port 1120
    Phone got as local port 1121
    Plantronics not connected
    Jabra not connected
    Yealink not connected
    RTP engine OK
    SIP engine OK
    Sound mic device OK [{BD6DD71B-3DEB-11D1-B171-00C04FC20002}]
    Sound ring device OK [{BD6DD71A-3DEB-11D1-B171-00C04FC20002}]
    Sound speaker device OK [{BD6DD71A-3DEB-11D1-B171-00C04FC20002}]
    Attempting to start the tunnel
    Tunnel required cfg file:C:\Documents and Settings\Compaq_Administrator\Local Settings\Application Data\3CX VoIP Phone\3CxVoipPhone.ini
    Tunnel logfile output:C:\Documents and Settings\Compaq_Administrator\Local Settings\Application Data\3CX VoIP Phone\Logs
    Tunnel logging: off
    Tunnel bridges created OK
    Tunnel started
    Tunnel is attempting to connect remote tunnel 123456 []
    Tunnel connection established

    Any assistance would be greatly appreciated.
  2. Erling Computer

    Feb 3, 2010
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    You must be using the BUA-100 for personocall to work (just in case you were using a generic bluetooth adapter)...
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