Dismiss Notice
We would like to remind you that we’re updating our login process for all 3CX forums whereby you will be able to login with the same credentials you use for the Partner or Customer Portal. Click here to read more.

Play audio file when 404 Not Found on outbound call

Discussion in '3CX Phone System - General' started by pmacleod, Mar 6, 2012.

Thread Status:
Not open for further replies.
  1. pmacleod

    Joined:
    Jul 28, 2010
    Messages:
    18
    Likes Received:
    0
    Hi,

    We have noticed something less than ideal with the way our preferred VoIP provider deals with calls to non-existent numbers. Basically, rather than getting the usual (in Australia) "This number is not connected" style message we get back a busy tone. It's confusing for the users, as they don't realise they have a bad number...they just think they are calling someone who is REALLY busy

    There is a workaround at the VoIP provider end that we aren't particularly happy with, and I was wondering if it was possible to do something at the 3CX end instead. Is it possible to play an audio file or in some other way alter the bad call result when a 404 Not Found error is thrown on the outbound call ?

    Cheers,
    Paul.
     
Thread Status:
Not open for further replies.