Play Ringing To Caller When Dialing Ring Group

Discussion in '3CX Phone System - General' started by mjchurch, May 30, 2012.

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  1. mjchurch

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    I am evaluating 3CX, and before paying for a license, I'd like to know that it can perform in a certain way. Specifically, I want our callers to hear ringing when they call in while a range of extensions are dialed. In the FREE version, it appears as though this can only happen with a ring group. The only problem is that caller is encountered with silence during this period. Can this be remedied in the free and/or paid version?

    From the server activity log it appears as though everything is functioning properly, and the ring group extensions do ring. Does a queue (not available in the FREE version) offer the functionality I am looking for?


    Many thanks,

    Michael J. Church
     
  2. leejor

    leejor Well-Known Member

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    Callers reaching a ring group should hear ringback tone. If you dial the ring group number (800?) from an extension, do you not get ringback?
     
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