Playback prompts not running after a "Web Interaction"

Discussion in 'CRM / Helpdesk / App Integration' started by millsey, Nov 7, 2012.

Thread Status:
Not open for further replies.
  1. millsey

    millsey New Member

    Joined:
    Dec 21, 2011
    Messages:
    190
    Likes Received:
    0
    Inside a Conditional I have a Web Interaction followed by two Prompt Playbacks, then a Transfer. The web intercation works, and the Transfer works but the two prompt playbacks are skipped? I have checked the playback components and they both are valid.

    I have also moved one of the promptplaybacks to be above the web Interaction and it still does not play.

    The OTHER part of the condition has ONLY a promptplayback and that does work!?

    Millsey
     
  2. VAD_Support

    VAD_Support Active Member

    Joined:
    Aug 6, 2009
    Messages:
    690
    Likes Received:
    0
    You need to set the AllowBargeIn property to false for the last prompt playback component, before the transfer component. This article explains why:
    http://www.3cx.com/blog/docs/config-last-message-to-play-on-a-vad-app/

    Regards,
     
  3. millsey

    millsey New Member

    Joined:
    Dec 21, 2011
    Messages:
    190
    Likes Received:
    0
    Yes, that fixed it. Thanks

    Millsey
     
Thread Status:
Not open for further replies.