We've got an installation which has IVRs in French, but they also have English customer. Their IVR start with stating that : "If you need english support, please press 9" If you dial 9, it'll tell you "Veuillez patientez pendant que je transfert votre appel..." ("Please hold while I transfert your call" in french). Is there a way to do either of these options : Have only the English IVR Play the "Please_Hold.wav" Have both the English and French "Please_Hold.wav" play To completely and EFFICIENTLY remove the "Please_Hold.wav" I'm saying Efficiently cause after looking at some of the post with my searchs, they're submiting way to fix what I ask but none worked, or the path dont exist, or it crashed totally my system. I've tryied replacing the "Please_hold.wav" in my "Sets" by something empty, crashed the system, the IVR system wouldnt reboot. Well I've tried many stuff and didnt work Our installation is on a Windows Vista Home Premium. Thanks a lot DomoJP!