Playing with ... "Please hold while I transfert your call"

Discussion in '3CX Phone System - General' started by DomoJP, May 27, 2010.

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  1. DomoJP

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    We've got an installation which has IVRs in French, but they also have English customer.

    Their IVR start with stating that :
    "If you need english support, please press 9"

    If you dial 9, it'll tell you "Veuillez patientez pendant que je transfert votre appel..." ("Please hold while I transfert your call" in french).

    Is there a way to do either of these options :
    Have only the English IVR Play the "Please_Hold.wav"
    Have both the English and French "Please_Hold.wav" play
    To completely and EFFICIENTLY remove the "Please_Hold.wav"

    I'm saying Efficiently cause after looking at some of the post with my searchs, they're submiting way to fix what I ask but none worked, or the path dont exist, or it crashed totally my system.

    I've tryied replacing the "Please_hold.wav" in my "Sets" by something empty, crashed the system, the IVR system wouldnt reboot.

    Well I've tried many stuff and didnt work :p

    Our installation is on a Windows Vista Home Premium.

    Thanks a lot :)

    DomoJP!
     
  2. leejor

    leejor Well-Known Member

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    I don't know if this (your version) has anything to do with your crash issues or not.
    http://www.3cx.com/blog/docs/supported-windows-versions/
     
  3. DomoJP

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    Well I said it was our installation because I'm likely to try it on my system before implementing it on a client installation....

    If thats really the matters of why I don't get support, know that the original computer/server where it is going is on XP Pro.

    Any hints please ? :)
     
  4. leejor

    leejor Well-Known Member

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    Have you tried replacing the .wav file with a legit file recorded to 3CX specs?
     
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