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"+" Plus sign does not get detected by Outbound Rule

Discussion in '3CX Phone System - General' started by sanketgroup, Oct 13, 2014.

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  1. sanketgroup

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    Hello
    Many of my users are using 3cx Android App. On their mobile phone book almost all numbers are saved with "+" sign.
    Means "+ and (country code)"
    e.g +91xxxxxxxxx, +44xxxxxxxx, +1xxxxxxxxx

    Now when they directly dial from 3cx android phone via phonebook, 3cx server does not recognize "+" sign.
    I have created outbound rule which says "Calls to Numbers starting with prefix set as "+" (without quote ")

    Whenever user try to dial number with (+) sign, 3cx logs says no outbound rule found. and user not able to make calls.

    Why 3cx does not recognize (+) sign. Now a days in computer CRM or Mobile phonebook, numbers are always saved with international county code format. which is ( + country code)

    pls let me know how do i resolve this issue.

    thanx
     
  2. leejor

    leejor Well-Known Member

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    You need to set-up e164 processing. See the end of this post...

    http://www.3cx.com/forums/outbound-rules-with-solved-16569.html#p84305
     
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