Polycom 3-way conferencing

Discussion in '3CX Phone System - General' started by Kris2k, Dec 24, 2009.

Thread Status:
Not open for further replies.
  1. Kris2k

    Joined:
    Dec 12, 2009
    Messages:
    16
    Likes Received:
    0
    Hi All,

    I've been toying around with 3CX lately for business project, and I was surprised to find that my trusty Polycom SoundPoint 650 didn't want to do 3-way conferences anymore.

    I dug around, and eventually ran a protocol trace to be surprised that whenever I entered a 3-way conference scenario (call destination A, press conference button, call destination B, press conference button), the phone didn't want to do the channel mixing anymore, but instead wanted to do redirect both call legs to an extension called 'conference'.

    I ran to the SIP provisionning template of 3CX for my Phone, thinking that 3CX leverages its internal conferencing abilities to avoid that the phone has to handle 2 call-legs (feature.16 "nway-conference") but no, everything was left to default.

    What am I missing? I'm really puzzled.

    Cheers
     
  2. pjr

    pjr New Member

    Joined:
    Oct 5, 2009
    Messages:
    154
    Likes Received:
    0
    I use a Polycom IP550 and local 3 way conferences work fine with 3CX??
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
  3. Kris2k

    Joined:
    Dec 12, 2009
    Messages:
    16
    Likes Received:
    0
    No kidding; I just tried a brand-new 560 today and it didn't have any issues.

    So I'm guessing its probably related to the fact that I'm using a pretty-old firmware (2.7.0, 3.2.3.0002) on my Soundpoint 650, and I really never noticed until now.

    Thanks
     
Thread Status:
Not open for further replies.