Polycom 321

Discussion in '3CX Phone System - General' started by rudym, Feb 12, 2013.

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  1. rudym

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    I just installed a demo for a client that is moving away from a hosted PBX.

    They have several Polycom 321 that I configured using Option 66 with auto provision. The problem I am facing is that when they dial a number they have to press the “#” key in order for the call to go through.

    I though the problem was with the 3CX configuration and connected a Grandstream but it works find. Is there a setting on the Polycom to make the phone initiate the connection with 3CX at the end of dialing.


    Thanks
    Rudy
     
  2. kesher

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    You'll need to configure the digitmap in the polycom configuration.

    Look at page 227 in this document:-
    http://support.polycom.com/global/documents/support/setup_maintenance/products/voice/spip_ssip_Admin_Guide_UCS_v3_3_0.pdf
    This may not be the right manual for your firmware version. So older firmware versions may be different.

    For your firmware version, look at the Setup & Maintenance section on this page:-
    http://support.polycom.com/PolycomService/support/latinamerica/support/voice/soundpoint_ip/soundpoint_ip321_331.html
     
  3. GManNAtl

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    Here is an example of a digit map for 3CX. Keep in mind this customer uses 8 to make outbound calls, so edit to your liking.

    8911|8411|8011xxx.T|81[2-9]xxxxxxxxx|8[2-9]xxxxxxxxx|[1-7]xx|999|*20*xxx|*[0-1]x|*4xxx|*6x|*9xxx|*777
     
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