Polycom 501 autoprovision not working (0x20 error)

Discussion in '3CX Phone System - General' started by eire, Dec 8, 2011.

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  1. eire

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    Hi All,

    I am new to the voip scene and I am trying to get autoprovision to work on a couple of Polycom SoundPoints 501.
    I have setup the DHCP option and add the firmware from the guide on 3CX. I have also assigned the MAC address to a user.

    Gets correct IP from DHCP
    Running... app:sip_31x.id
    Reboots
    When the phone boots up "Confg File error - error is 0x20"

    Tried to hold 468* to factory default as well.
    Its says version 4.1.4.0122 28-sep-09 if that helps.
    I am using 3CX v10 sp4.

    Any suggestions would be greatly appreciated.

    Thanks
     
  2. eire

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    Hi All,

    Just an update from my previous post.

    I found this in my travels. Seems the 501 is not supported any more because of the age.

    This link explains more.
    http://www.888voip.com/using-older-polycom-phones-with-3cx/

    I thought it was a bit strange as on the template list on 3CX there is a Polycom 501 in the list. So I would have thought it worked.

    Now getting Eoor Load [MAC ADDRESS].cfg
     
  3. eire

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    Hahaha well all fixed anyway.
    Had to download the latest 3.1.7 firmware add it to a TFTP sever. Tell the phone to grab the firmware. Then it could connect to 3CX using the legacy file.
     
  4. sigma1

    sigma1 Active Member

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    Glad it works. As a rule of thumb:

    In the admin menu of the phone, do a FORMAT FILE SYSTEM
    Download and have ready in the provisioning folder the latest bootrom AND the corresponding firmware application (get the split or combined one based on the bootrom)
    Allow the phone to update
    It will now autoprovision
     
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