I am having all sorts of trouble with a Polycom IP 6000 conference phone, long story. I want to use the auto-provisioning method and see if that somehow helps. I have tried to follow the instructions here, but they are not clear in my opinion: http://www.3cx.com/sip-phones/polycom-soundstation-5000-6000-7000/ It mentions that I should "Install" the firmware by downloading the Zip file, unzipping and placing the contents in the directory mentioned. But, do I place the folder there or just the files in the folder? Is it certain that they go in the root of the folder mentioned or do they need to go in the folder labeled "Firmware". It's very confusing. Also, how do you then upgrade the firmware on the device? Finally, and here is the biggest issue at the moment.. It says to then go to the extension and to the provisioning tab, select the phone model from the drop down.. Well, the model isn't in the list, in fact, no Polycom models are in the list. So, where do I go from there? Thanks in advance for any help..