Polycom IP 601 Provisioning Files Not Being Created By 3CX

Discussion in '3CX Phone System - General' started by tony722, Nov 9, 2016.

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  1. tony722

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    Running 3CX 15.0.59381.0 on Windows.

    I added a Polycom IP 601 to our new 3CX installation and added it to an extension. I followed the instructions for downloading and copying over the firmware files (by the way the web admin "For info on how to provision this phone click here." links to the 650 series page instead of the 601 series page). I'm running Pumpkin TFTP at the moment so I can see what's going on during provisioning (as described at http://www.3cx.com/blog/voip-howto/inst ... tp-server/)

    It says, 0004f203f6d7.cfg "File Not Found". Sure enough when I go to C:\ProgramData\3CX\Instance1\Data\Http\Interface\provisioning\********

    There is only the base 000000000000.cfg file and no mac addr-specific config file.

    I've deleted and re-added the phone in the 3CX admin console and that doesn't help. I've also selected the extension and hit regenerate and that is ineffective.

    Could you look into this and see if perhaps there's a bug in 3CX 15.0.59381.0 that is preventing this from working?
     
  2. tony722

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    Apparently there's this new thing where these files are no longer generated, but rather sent on the fly over http.

    see: http://www.3cx.com/blog/docs/v15-findin ... ing-files/

    Since my DHCP server doesn't like to put HTTP:// in the option 66 field this is a bit of a problem. :p

    But if you're having this problem that's why. TFTP seems to not be an option at the present.

    Tony
     
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  3. groupe6

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    Hi Tony,

    I have the same problem with the same phones.
    Did you find a solution ?

    Thank You,

    David
     
  4. StefanW

    StefanW Head of Customer Support and Training
    Staff Member 3CX Support

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