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Polycom IP430 provisioning files on 3cx upgrade**V10

Discussion in '3CX Phone System - General' started by ned7077, Apr 28, 2011.

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  1. ned7077

    Mar 12, 2011
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    Forgive me if this has been brought up already.

    On an upgrade from beta2 to RC when the config files are recreated in the provisioning folder there are a couple issues with regard to the files generated for Polycom IP430 files and probably other Polycom phones. 2 files are created:

    [MAC].cfg containing this line

    The problem is the config file names generated by 3cx are:
    [MAC]-phone.cfg and not polycom-[MAC].cfg

    Also when a backup is done before the upgrade the Polycom firmware is backed up but not restored back into the provisioning folder. From what I read in the provisioning guide the polycom firmware needs to be put in the provisioning folder and not the firmware folder.

    Thank you for any assistance.
  2. nb

    nb Support Team
    Staff Member 3CX Support

    Jun 7, 2007
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    Re: Polycom IP430 provisioning files on 3cx upgrade

    You are correct on this point.
    We changed the templates and yes, from a backup the template entry for model will be lost but the actual provisioning file will remain.

    We changed the polycom templates because of the update in the firmware and we were forced to do this change.

    Let us know how it goes with the final version of V10. We also removed a global file from polycom because they recommended to us to remove it.
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