I'm struggling with polycom phone book provisioning, and could sure use some help understanding it relative to the part 3cx plays. When, and how, is the 000etc-directory.xml created, and updated? When, and how, are the phones updated with this? When, and how, is the mac_addy-directory.xml created, and updated? When, and how, are the phones updated with this? On a polycom phone, say 601, the 6 line buttons are configured with lastname sorted. Which -directory.xml are they getting this from, and how are the getting it? Basically, this is undesirable behaviour in some (probably most) cases. In a 10 phone organization, let's say, having 5 or 6 extensions on the buttons doesn't provide any value. What I'd *really* like to do is have these 6 line buttons populated, system wide (aka company phonebook) with some dial codes - or whatever I want ;-). And, I'd rather it not be completely overwritten via provisioning ;-). I can probably piece it together by trial and error, but hopefully someone can spare me the pain ;-). I have read the manual, and looked for documentation. If this is covered somewhere and I have't found it - a pointer is all that's required! (I see some forum discussions around this, but I've not been able to get an understanding from them). Thanks - Les.