Polycom RealPresence Trio 8800

Discussion in '3CX Phone System - General' started by Matt Howard, Sep 7, 2017.

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  1. Matt Howard

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    Does anyone have any guides or success stories setting up a RealPresence Trio 8800 on 3CX. The vendor assured us it would work but I cannot find a single article on how to do it and I've bought 2 of these for quite a lot of money!
     
  2. eddv123

    eddv123 Well-Known Member

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    Hi Matt Howard,

    These are not supported at all, I think your only option would be to set them up and register them manually with 3CX. You will not get the full features and functionality you would desire however:
    https://www.3cx.com/sip-phones/

    Supported Polycom conference phones below. These also have a template in 3CX also (polycom.ph.xml):
    https://www.3cx.com/sip-phones/polycom-soundstation-5000-6000-7000/

    One thing to note: The Yealink CP960 has recently come out, this model is equivalent to the Polycom Trio in every way and is a lot cheaper it is also 100% 3CX supported both locally and for hosted systems (SBC & STUN). Something to consider in the future: http://yealink.com/products_45.html
     
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  3. JonnyM

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    The selling point of the Trio is that it can be a Skype for Business room without requiring a laptop, so the Yealink isn't a straight replacement.

    Look on the Polycom forums for how to enable hybrid registration so you can have it connected to SfB as well as a SIP server. I've never had an issue manually registering them to a SIP PBX - you won't get provisioning to work. Check you're on the latest firmware etc.
     
  4. eddv123

    eddv123 Well-Known Member

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    The CP960 will be approved for SfB very shortly, I have been reliably told that it should have ALL the features of the TRIO as well as a little more - watch this space!

    That being said last time I checked this was a 3CX forum not Skype for Business :)

    As far as 3CX is concerned the CP960 over the TRIO will offer:

    * Full support from 3CX.
    * All 3CX features and functionality.
    * Auto provisioning via plug and play.
    * SBC and STUN support.
     
    #4 eddv123, Sep 7, 2017
    Last edited: Sep 7, 2017
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