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Polycom Soundstation IP 5000 Authentication

Discussion in '3CX Phone System - General' started by Fastflow, Feb 20, 2014.

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  1. Fastflow

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    I have a Polycom Soundstation IP 5000 which I am trying to setup on 3CX v12.

    Here are the details of the IP 5000

    Phone Information
    Phone Model SoundStation IP 5000
    Part Number 3111-30900-001 Rev:G
    MAC Address 00:04:F2:F3:4A:FD
    IP Address 192.168.11.52
    UC Software Version 4.0.1.13681
    BootROM Software Version 5.0.1.10553

    I have setup Boot 66 on our server pointing to the provisioning folder ok.

    I have setup the SIP configuration on the phone, but I cannot get the phone to authenticate.

    The username and password on the phone and in 3CX are the same.

    Here is the log from 3CX

    20-Feb-2014 14:52:16.423 [CM302001]: Authorization system can not identify source of: UnkSrc Recv Req SUBSCRIBE from 192.168.11.52:5060 tid=4b3b8900940E02AB Call-ID=99470de-2d8fac59-7114ffdc@192.168.11.52:
    SUBSCRIBE sip:461@192.168.11.235:5060 SIP/2.0
    Via: SIP/2.0/UDP 192.168.11.52:5060;branch=z9hG4bK4b3b8900940E02AB
    Max-Forwards: 70
    Contact: <sip:Golborne@192.168.11.52:5060>
    To: <sip:461@192.168.11.235>
    From: "Boardroom"<sip:Golborne@192.168.11.235>;tag=13544269-2062FF6C
    Call-ID: 99470de-2d8fac59-7114ffdc@192.168.11.52
    CSeq: 1 SUBSCRIBE
    Expires: 120
    Accept: application/simple-message-summary
    Accept-Language: en
    Allow: INVITE, ACK, BYE, CANCEL, OPTIONS, INFO, MESSAGE, SUBSCRIBE, NOTIFY, PRACK, UPDATE, REFER
    User-Agent: PolycomSoundStationIP-SSIP_5000-UA/4.0.1.13681
    Event: message-summary
    Content-Length: 0
    20-Feb-2014 14:52:09.038 [CM102001]: Authentication failed for AuthFail Recv Req REGISTER from 192.168.11.52:5060 tid=6bbe30269F386661 Call-ID=6f9da825-a9acf8c8-c211b933@192.168.11.52:
    REGISTER sip:192.168.11.235:5060 SIP/2.0
    Via: SIP/2.0/UDP 192.168.11.52:5060;branch=z9hG4bK6bbe30269F386661
    Max-Forwards: 70
    Contact: <sip:Golborne@192.168.11.52:5060>;methods="INVITE, ACK, BYE, CANCEL, OPTIONS, INFO, MESSAGE, SUBSCRIBE, NOTIFY, PRACK, UPDATE, REFER"
    To: <sip:Golborne@192.168.11.235>
    From: "Boardroom"<sip:Golborne@192.168.11.235>;tag=7A8627DB-14229A8E
    Call-ID: 6f9da825-a9acf8c8-c211b933@192.168.11.52
    CSeq: 2 REGISTER
    Expires: 120
    Accept-Language: en
    Proxy-Authorization: Digest username="461",realm="3CXPhoneSystem",nonce="414d535c0916a79868:8a79c6b21534154606da6fb9080e518d",uri="sip:192.168.11.235:5060",response="b6f45f828bfa16f546982dbbe46bf202",algorithm=MD5
    User-Agent: PolycomSoundStationIP-SSIP_5000-UA/4.0.1.13681
    Content-Length: 0


    Any ideas?

    Thanks


    Stephen
     
  2. sigma1

    sigma1 Active Member

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    Stephen:

    if you use option66 you don't need to change anything in the Polycom. If you configured the PolyCom via the web interface please post a screenshot, you may have forgotten something.

    Take a look at http://www.3cx.com/sip-phones/polycom-soundstation-5000-6000-7000/
     
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  3. Fastflow

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    HI is this enough or do you need the full details.

    [​IMG]

    Thanks
     
  4. sigma1

    sigma1 Active Member

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    Sorry it's way too small, please crop only the settings part
     
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  5. Fastflow

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  6. leejor

    leejor Well-Known Member

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    Where you have Golborne, in "Address", should that not be the extension number?
     
  7. sigma1

    sigma1 Active Member

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    Address = SIP Auth = Extension - fix that and you should be ok
     
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