Polycom Spectralink 8002, User Agent not matched

Discussion in '3CX Phone System - General' started by sixteamparlay, Feb 23, 2010.

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  1. sixteamparlay

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    running 3CX 8.0.10116.583 and receiving assert errors on the Polycom Spectralink 8002 phones all the time. Below is a 3cx log of a phone call from one of the spectralinks. What does User Agent not matched mean?

    Thank you!

    16:57:02.867 [CM503008]: Call(6): Call is terminated
    16:56:38.509 [CM503007]: Call(6): Device joined: sip:10000@172.16.4.115:5066
    16:56:38.509 [CM503007]: Call(6): Device joined: sip:7730@172.16.10.30:5060
    16:56:32.632 [CM503002]: Call(6): Alerting sip:10000@172.16.4.115:5066
    16:56:32.288 [CM503025]: Call(6): Calling Unknown:7556@(Ln.10000@PSTNGATEWAY)@[Dev:sip:10000@172.16.4.115:5066]
    16:56:32.241 [CM503004]: Call(6): Route 1: Unknown:7556@(Ln.10000@PSTNGATEWAY)@[Dev:sip:10000@172.16.4.115:5066]
    16:56:32.241 [CM503010]: Making route(s) to <sip:7556@pbx.gntrad.local>
    16:56:32.241 [CM505001]: Ext.7730: Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [Slnk/12] PBX contact: [sip:7730@172.16.4.115:5060]
    16:56:32.241 [CM503001]: Call(6): Incoming call from Ext.7730 to <sip:7556@pbx.gntrad.local>
    16:54:25.186 [CM503008]: Call(5): Call is terminated
    16:54:12.025 [CM505001]: Ext.7730: Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [Slnk/12] PBX contact: [sip:7730@172.16.4.115:5060]
    16:54:12.025 [CM503002]: Call(5): Alerting sip:7730@172.16.10.30:5060
    16:54:10.227 [CM503025]: Call(5): Calling Ext:Ext.7730@[Dev:sip:7730@172.16.10.30:5060]
    16:54:10.164 [CM503004]: Call(5): Route 1: Ext:Ext.7730@[Dev:sip:7730@172.16.10.30:5060]
    16:54:10.164 [CM503010]: Making route(s) to <sip:7730@172.16.4.115>
     
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