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Polycom tip

Discussion in '3CX Phone System - General' started by netswork, Feb 10, 2015.

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  1. netswork

    netswork Active Member

    Mar 11, 2011
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    Just got off the phone with polycom support troubleshooting a ip 7000 not downloading firmware. Polycom now has a provisioning server online where you can upgrade your phones if your having trouble with firmware.

    To Provision Your Polycom VoIP Phone:

    1. From the phone's local menu interface, press Menu > Settings > Advanced (default password: 456) > Administration Settings > Network Configuration > Server Menu.

    2. Configure your DHCP menu:

    On 3.x Phones: Main Menu > Settings > Advanced > Admin Settings > Network Configuration > DHCP Menu
    On 4.x/5.x phones: Main Menu > Settings > Advanced > Admin Settings > Network Configuration > Provisioning Server > DHCP Menu set the following:

    Boot Server: Static

    BootSrv Type: IP Address (Once phone is upgraded, please remove the IP address from the phone!!!)

    3. From the Provisioning Server menu set: Server Type: HTTP

    4. Next input Server Address as voipt2.polycom.com or IP Example to load the latest SIP 4.06 = voipt2.polycom.com/406 (replace 406 with the version you want. for 4.0.7 you would use /407

    a. Note voipt2.polycom.com can be entered in IP form, enter: Example for convenience.

    After the phone upgrades you need to change it back to boot server dhcp.
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  2. nterrell

    Feb 19, 2015
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    Thank you for the tip, this worked perfectly. For anyone else needing to easily update your Polycom firmware this is the way to go. Just remember once you set the network to, Boot Server: Static and then to BootSrv Type: IP Address, that you need to manually(statically) set the LAN IP address of your polycom for this to work. It looks like this method should work for any polycom phone as well.
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