Just got off the phone with polycom support troubleshooting a ip 7000 not downloading firmware. Polycom now has a provisioning server online where you can upgrade your phones if your having trouble with firmware. To Provision Your Polycom VoIP Phone: 1. From the phone's local menu interface, press Menu > Settings > Advanced (default password: 456) > Administration Settings > Network Configuration > Server Menu. 2. Configure your DHCP menu: On 3.x Phones: Main Menu > Settings > Advanced > Admin Settings > Network Configuration > DHCP Menu On 4.x/5.x phones: Main Menu > Settings > Advanced > Admin Settings > Network Configuration > Provisioning Server > DHCP Menu set the following: Boot Server: Static BootSrv Type: IP Address (Once phone is upgraded, please remove the IP address from the phone!!!) 3. From the Provisioning Server menu set: Server Type: HTTP 4. Next input Server Address as voipt2.polycom.com or IP Example to load the latest SIP 4.06 = voipt2.polycom.com/406 (replace 406 with the version you want. for 4.0.7 you would use /407 a. Note voipt2.polycom.com can be entered in IP form, enter: Example 18.104.22.168/406 for convenience. After the phone upgrades you need to change it back to boot server dhcp.