Polycom Voicemail Audible Notification & 3CX 12

Discussion in '3CX Phone System - General' started by stealthlogic, Dec 19, 2013.

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  1. stealthlogic

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    Hello, we've recently migrated our business over to 3CX. I'm very happy with it so far. Currently we're using PolyCom phones. 600, 650, 670 mostly. My problem is I need to disable the audible Voicemail notification that plays every 60 seconds on the phones. If I go into each phone's configuration file, (polycom-fw40x-0004F21D882E.cfg) for example and add the following bit of code:

    <se>
    <se.pat>
    <se.pat.misc>
    <se.pat.misc.messageWaiting>
    <se.pat.misc.messageWaiting.inst se.pat.misc.messageWaiting.inst.1.value="0" se.pat.misc.messageWaiting.inst.2.value="0" se.pat.misc.messageWaiting.inst.3.value="0" />
    </se.pat.misc.messageWaiting>
    </se.pat.misc>
    </se.pat>
    </se>

    This disables the audible alert on the phones when rebooted, however if anything is changed in the 3CX admin interface for that extension it overwrites the configuration file. How can I make 3CX include this bit of code in the configuration files for each phone?

    Thank you.
     
  2. JonnyM

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    Add it to the provisioning template
     
  3. stealthlogic

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    I'm thinking the templates would be these: sip_31x.cfg and sip_21x.cfg?

    Edit:

    Disregard, I found this: http://www.3cx.com/blog/voip-howto/phone-provisioning-complete-guide/

    :)
     
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