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PorTech MV-370 dial out problem

Discussion in '3CX Phone System - General' started by AndreaL, May 28, 2008.

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  1. AndreaL

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    Hi everyone,

    I have a PorTech MV-370 configured as shown in Wiki category forum.

    All the incoming calls from GSM make my internal ring, but when i call from my internal (101) the GSM number, the outbound call is not fired.
    On 3cx log I see

    23:36:44.762 Call::Terminate [CM503008]: Call(3): Call is terminated
    23:36:44.746 Call::Terminate [CM503008]: Call(3): Call is terminated
    23:36:39.317 CallCtrl::eek:nLegConnected [CM503007]: Call(3): Device joined: sip:10001@192.168.0.22:5060
    23:36:39.302 CallCtrl::eek:nLegConnected [CM503007]: Call(3): Device joined: sip:101@192.168.0.30:5060
    23:36:38.943 Line::printEndpointInfo [CM505002]: Gateway:[PortTech GSM] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [CM5K (706220)] Transport: [sip:192.168.0.12:5060]
    23:36:38.475 CallCtrl::eek:nSelectRouteReq [CM503004]: Call(3): Calling: PSTNline:10001@[Dev:sip:10001@192.168.0.22:5060]
    23:36:38.444 CallCtrl::eek:nIncomingCall [CM503001]: Call(3): Incoming call from Ext.101 to [sip:3493139351@192.168.0.12]

    then the call from 3cx is fired on PorTech but on the MV-370 device, under Mobile status I see

    Incoming IP: 101@10001
    Incoming IP Name: 101
    Outgoing IP:
    Incoming Mob:
    Outgoing Mob:

    Where is the mistake? I think in 3cx MV-370 gateway configuration but where?

    Thanks a lot,

    Andrea L.
     
  2. Anonymous

    Anonymous Guest

    is the gsm gateway showing as registered?
     
  3. AndreaL

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    Yes, It is.
     
  4. archie

    archie Well-Known Member
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    Check outbound rules on PBX and GSM gateway.
     
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  5. AndreaL

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    Outbound roules are ok.

    For 3cx, i sow in the log the follows:

    23:36:39.317 CallCtrl::eek:nLegConnected [CM503007]: Call(3): Device joined: sip:10001@192.168.0.22:5060
    23:36:39.302 CallCtrl::eek:nLegConnected [CM503007]: Call(3): Device joined: sip:101@192.168.0.30:5060

    Then internal 101 at 192.168.0.30:5060 "talk and exit" from 10001 at 192.168.0.22:5060

    On GSM gateway the outbound roules are (very simple) as explained in http://docs.google.com/View?docid=dqnz5cc_7t4436fhj at point 7:

    7. Click on the “Route” tab at the top right site of the page. Configure this page as follows:
    a. Set the “LAN To Mobile settings” field
    Add New
    a. Position:= 0
    b. URL:=*
    c. Call Num:= #
    d. Click the “Add” button at the bottom of the page.

    The strange thing is that on GSM gateway, during the outbound call, under Mobile status I see

    Incoming IP: 101@10001
    Incoming IP Name: 101
    Outgoing IP:
    Incoming Mob:
    Outgoing Mob:

    The incoming IP would be 192.168.0.30 (the 101 internal or the 192.168.0.12 that is the 3cx pbx), not 101@10001?!
    And the Outgoing Mob: that remain blank, vould be the number 3493139351 of the call log (23:36:38.444 CallCtrl::eek:nIncomingCall [CM503001]: Call(3): Incoming call from Ext.101 to [sip:3493139351@192.168.0.12] ).

    Any other ideas? Tanks 1000!
     
  6. archie

    archie Well-Known Member
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    Probably your outbound rule strips first digit, so GSM doesn't receive valid number and waits for additional input or something
     
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  7. AndreaL

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    No, the outbound roule strip 0 digits.

    For gateway configuration, I choose the "generic gateway device" option. Is that right?
     
  8. archie

    archie Well-Known Member
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    Yes
     
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  9. AndreaL

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    Ok, now the Portech is running. The goal was to upgrade its firmware from march 2008 edition to may 2008 edition. The only problem remaining is that when a mobile phone is swithed off and i try to call it, 3cx do not know that the phone is off and continue making the calling tone "tooo, tooo"; but I will open a new post for this problem.
     
  10. igor.snezhko

    igor.snezhko Active Member

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    Hi!
    I fought 4 hours with Portech 370 and 3CX and cannot bring it to work. Them simply do not working together!
    I used Portech manual and 3CX Wiki.
    I have May 2008 Firmware at Portech and latest 3CX build (6.0.806.0)
    I configured Portech as decsibed at 3CX wiki. When I try to call from Extension to Portech I receive Busy Here signal
    When I call from GSM to 3CX I cannot get direct call transfer. I always receive dialtone so I need to dial any number to get "external" 3CX extenson.
    When I set Mobile to Lan route as stated in Wiki Im almays receive Busy signal.

    In short Portech does not work in both directions and I cannot figure the problem.I think I need to tweak some advansed 3CX SIP settings but I do not know which :? :? :? :(
     
  11. AndreaL

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    Is the GSM service registered succesfully (see the GSM status)?


     
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