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Ports/Trunks Status Not Registered

Discussion in '3CX Phone System - General' started by Evulshot, Jan 15, 2018.

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  1. Evulshot

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    Hello Everyone,

    Having a major problem. All 3 of my voip accounts are showing not registered. I did make a network change where the public IP has changed, but I did configure this in the settings. I've run the Firewall checker and all ports come back green and ready to go. Yet I still am unable to register with any of my providers.

    I am getting the following errors, has anyone seen this or have any idea what I am missing?

    15-Jan-2018 15:23:56.563 Dev(38):[sip:175793@toronto2.voip.ms:5080 / 175793]: (!) No transport is found for destination: <sip:mad:158.85.70.149:5080>
    15-Jan-2018 15:23:52.278 Dev(3):[sip:17778215247@callcentric.com:5060 / 17778215247]: (!) No transport is found for destination: <sip:mad:204.11.192.159:5060>
    15-Jan-2018 15:23:49.097 Dev(1):[sip:17772514503@callcentric.com:5060 / 17772514503]: (!) No transport is found for destination: <sip:mad:204.11.192.159:5060>
    15-Jan-2018 15:23:47.521 Dev(38):[sip:175793@toronto2.voip.ms:5080 / 175793]: (!) No transport is found for destination: <sip:mad:158.85.70.149:5080>
    15-Jan-2018 15:23:43.255 Dev(3):[sip:17778215247@callcentric.com:5060 / 17778215247]: (!) No transport is found for destination: <sip:mad:204.11.192.159:5060>
    15-Jan-2018 15:23:40.054 Dev(1):[sip:17772514503@callcentric.com:5060 / 17772514503]: (!) No transport is found for destination: <sip:mad:204.11.192.159:5060>
    15-Jan-2018 15:23:38.479 Dev(38):[sip:175793@toronto2.voip.ms:5080 / 175793]: (!) No transport is found for destination: <sip:mad:158.85.70.149:5080>
    15-Jan-2018 15:23:34.212 Dev(3):[sip:17778215247@callcentric.com:5060 / 17778215247]: (!) No transport is found for destination: <sip:mad:204.11.192.159:5060>
    15-Jan-2018 15:23:31.062 Dev(1):[sip:17772514503@callcentric.com:5060 / 17772514503]: (!) No transport is found for destination: <sip:mad:204.11.192.159:5060>
    15-Jan-2018 15:23:29.452 Dev(38):[sip:175793@toronto2.voip.ms:5080 / 175793]: (!) No transport is found for destination: <sip:mad:158.85.70.149:5080>
    15-Jan-2018 15:23:25.184 Dev(3):[sip:17778215247@callcentric.com:5060 / 17778215247]: (!) No transport is found for destination: <sip:mad:204.11.192.159:5060>
    15-Jan-2018 15:23:22.027 Dev(1):[sip:17772514503@callcentric.com:5060 / 17772514503]: (!) No transport is found for destination: <sip:mad:204.11.192.159:5060>
     
  2. mariosM_3CX

    mariosM_3CX Support Team
    Staff Member 3CX Support

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    Hello @Evulshot

    Do you have your ip as static or dynamic in MMC >> Settings >> Network?
    Can you please do an nslookup of your FQDN and see if it resolves to the new IP?
     
  3. eddv123

    eddv123 Well-Known Member

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    Hi Evulshot,

    If you want to change your public IP in 3CX and/or your nslookup is not resolving as it should you can get you public ip to change in 3CX's dns servers by:

    * navigating to Settings > network and switch to use 'Dynamic Public IP (IP changes)'

    * Restarting the services using the services.mmc.

    * Then wait 20 minutes and go back and switch back to ' Static Public IP (IP Address does not change)' and again restart services.

    It will take up to an hour to change on their systems DNS and then up to 6 or more hours to propagate around the internet.
     
  4. complex1

    complex1 Active Member

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    Hi,

    Please restart all 3CX Services, not the machine.
     
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