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Post-Call Survey

Discussion in '3CX Phone System - General' started by rodrigo_prazeres, Sep 18, 2013.

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  1. rodrigo_prazeres

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    Good Afternoon.

    My client (small business with around 6 users) uses 3CX and would like to be able to setup a Post-Call Survey option, where callers are directed to an automated message which would ask questions such as "Was your call resolved today? Press 1 for yes or 2 for no", or "would you recommend xxxx today? Please rate your response by entering a number 0 to 9" etc etc and then the results would get saved to a database of some sort (spreadsheet, for example).

    Does anyone know if a third party application that can be installed to do this function, and this function alone? Anyone had any experience with those software?

    Thanks,

    Rod Prazeres.
     
    Antonio Luciano and Ngan like this.
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