Post-Call Survey

Discussion in '3CX Phone System - General' started by rodrigo_prazeres, Sep 18, 2013.

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  1. rodrigo_prazeres

    Sep 18, 2013
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    Good Afternoon.

    My client (small business with around 6 users) uses 3CX and would like to be able to setup a Post-Call Survey option, where callers are directed to an automated message which would ask questions such as "Was your call resolved today? Press 1 for yes or 2 for no", or "would you recommend xxxx today? Please rate your response by entering a number 0 to 9" etc etc and then the results would get saved to a database of some sort (spreadsheet, for example).

    Does anyone know if a third party application that can be installed to do this function, and this function alone? Anyone had any experience with those software?


    Rod Prazeres.
    Antonio Luciano and Ngan like this.
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