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Prefix is removed from call history when other participant answers the call - please fix it

Discussion in '3CX Phone System - General' started by Ozan Can Gogus, Mar 5, 2018.

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  1. Ozan Can Gogus

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    Hello,

    About issue:

    There is a rule, where "9" is prefix. When i make outgoing call, for example 9372XXXX, and other participant answers. When I am finished calling&talking and trying to call back - redial from call history - then redialing dont work.
    Prefix "9" is removed from call history when other participant answers the call. I cant call back. I have to copy or re-type number again.

    How can i fix it ?
     
  2. YiannisH_3CX

    YiannisH_3CX Support Team
    Staff Member 3CX Support

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    Hello @Ozan Can Gogus

    Can you please send us a screenshot of your outbound rules so we can see the configuration and let us know the phones you are using so we can try and replicate the scenario
     
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