Dismiss Notice
We would like to remind you that we’re updating our login process for all 3CX forums whereby you will be able to login with the same credentials you use for the Partner or Customer Portal. Click here to read more.

Prepend Digit to Internal Calls

Discussion in '3CX Phone System - General' started by versacom, Jun 22, 2016.

Thread Status:
Not open for further replies.
  1. versacom

    Joined:
    Jun 22, 2016
    Messages:
    5
    Likes Received:
    0
    I have a unique situation where I need to prepend a digit to the beginning of user input.

    I am wondering if this is possible.

    Scenario:

    Analog Door Phones connected to VoIP gateway.

    VoIP gateway connected to 3CX system.

    The Door Phones will need to dial an internal extension that is routed to external phones through ISDN.

    I want to avoid the users from needing to enter 4 digit extensions such as 1005 or 1125 and have the enter a three digit number that corresponds with a unit number i.e. 001 or 125
     
  2. leejor

    leejor Well-Known Member

    Joined:
    Jan 22, 2008
    Messages:
    11,127
    Likes Received:
    330
    If, as you say, the door phone, is analogue, then, I assume it is to be connected through an ATA. You say "gateway", but that term usually refers to a trunk connection to PSTN or ISDN, etc.. Many ATA's have internal dialplans that allow full manipulation of any dialled digits. Digits can be added, removed or substituted. Some do this better (more options), than others. I have used the Cisco/Linksys ATA's over the years (so I can really only speak about them) and have found their dialplans to be very flexible.

    3CX can really only manipulate digits in the outbound rules.
     
  3. versacom

    Joined:
    Jun 22, 2016
    Messages:
    5
    Likes Received:
    0
    Perfect! I really did not even consider using the gateway to manipulate the Dial Patterns

    For Reference it is a Grandstream GXW4224

    I found the option to Prefix digits in the Profile Settings > Call Settings
     
Thread Status:
Not open for further replies.