Presence & Exchange integration: Revert after meeting

Discussion in 'Ideas' started by Lewis Burgess, Dec 18, 2017.

Presence & Exchange integration: Revert after meeting 5 5 8votes
5/5, 8 votes

  1. Lewis Burgess

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    I have tested linking user presence status to their Exchange calendars. It switches status accordingly (as in, it is working as intended).

    I understand that meetings can over-run and the intended way of working is that it doesn't switch back automatically - removing DND too soon.

    However, for us as a school we want things to work a little differently. We put lessons in to the staff calendars and meetings tend to be more strict in length. We want the presence to revert to 'available' (or the previous status) when a calendar item is finished.

    Until now, we've been using Skype for Business and this element works really well.

    With 3CX, we now have the issue that the presence is always available unless someone changes their status manually. Teachers don't have time to do this at the start of lessons. This can be an issue - they don't want phone calls to come in when they're in full flow. They don't want to close the softphone (which is launched and configured automatically) as they might need to quickly call out or use the chat facility.

    If we use the Exchange integration, everyone is going to have their status set to DND next lesson, and then never come out of DND. Which doesn't make for a happy phone system.

    Please can we at least have a system wide ability (toggle?) to revert the status back to the previous state after a calendar item is over? It's how it works for Skype now and as a business, we're cool with that. If it means a few individuals have meetings that over-run, it's WAY less bad than teachers having lessons disturbed.


    Further, it would be useful to map Exchange statuses to 3CX statuses. We very rarely use 'Working Elsehwhere', but we do very regularly use 'Busy' and 'Out of Office'.
     
  2. Silly English Kniggit

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    Generally we advise people not to use this feature because of how it works now. It could definitely be improved.
     
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  3. Tifoso

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    this function should be improved. other sofclients can handle the exchange status. the custumer should have the own descision how does it work. manuell back to available or automatically......
     
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  4. IT_S

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    Hello,

    We are having the same issue.
    Is there a way to have automatic status back to previous state or base on Exchange calendar ?
     
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  5. palmaz

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    Skype & Shoretel handles this well - both change presense status when the meeting starts and finishes.
    My suggestion:
    TICK = When Outlook meeting starts, set presense =[drop down list]
    TICK = When Outlook meeting ends, set presense =[drop down list]

    AND this setting should work when the Outlook calendar appointment is set to either "busy" OR "out of office".
     
  6. IT_S

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    Same request.

    Idea is to change automatically the status when meeting starts and finishes.
    Also please add the sync on "Busy"
     
  7. wvanelten

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    We also would love to have this function.
    We have a lot of business trips and set those in the outlook calendar as "Working elsewhere" and have 3CX redirect the calls to the mobile app at that moment.
    Or, when in a meeting or on holiday set the status to away and forward the call to the receptionist.

    However, 95% of the people forget to reset the status to available, so are redirected to the receptionist or to the mobile phone.

    An option/toggle to have the system automatically revert back to available (or previous status) should be a gigantic improvement.
    Like palmaz suggested.

    Please add this asap.
    Even a manual change in some config file should do.