Dismiss Notice
We would like to remind you that we’re updating our login process for all 3CX forums whereby you will be able to login with the same credentials you use for the Partner or Customer Portal. Click here to read more.

Preserve Custom Phone logos on all updates and upgrades

Discussion in 'Ideas' started by keithshook, Nov 21, 2017.

Preserve Custom Phone logos on all updates and upgrades 5 5 17votes
5/5, 17 votes

  1. keithshook

    Joined:
    Jul 25, 2010
    Messages:
    8
    Likes Received:
    4
    This last update caused all of our phones on all clients to revert to the 3cx logo, which generated a ton of emails and calls asking what happened. We used to prepare for this and have a copy ready to quickly slide under then the logos were surviving for a time, this time we slid the logo back under and a reprovision did not overwrite the 3cx logo. Had to manually reach into each one and reset to defaults is only way we cold find, did over 100 phones :(

    .were all yealinks

    thank you!
     
  2. keithshook

    Joined:
    Jul 25, 2010
    Messages:
    8
    Likes Received:
    4
    Latest update overwrote all logos again! Ugh!
     
  3. techclarity

    techclarity New Member

    Joined:
    Nov 14, 2014
    Messages:
    109
    Likes Received:
    50
    Logo should added as an option in the phone provisioning of the extension.
     
  4. DFP

    DFP

    Joined:
    Nov 3, 2015
    Messages:
    11
    Likes Received:
    0
    I agree as well.
     
  5. dredd0606

    Joined:
    Feb 14, 2018
    Messages:
    43
    Likes Received:
    15
    Agreed, currently if a customer wishes to have their own logo on their phones, we create a copy of the default template and modify the background URL. However, this has the neat effect of rendering all the phones provisioned using this template as "non-supported". Being ablet
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
  6. BrenttG

    BrenttG New Member

    Joined:
    Nov 17, 2017
    Messages:
    112
    Likes Received:
    30
    Per extension might not be easily doable, but at the least centrally, set a logo that goes to all phones at least. We too have a customer, who insists about having their logo on their phones.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...