Preserve Custom Phone logos on all updates and upgrades

Discussion in 'Ideas' started by keithshook, Nov 21, 2017.

Preserve Custom Phone logos on all updates and upgrades 5 5 17votes
5/5, 17 votes

  1. keithshook

    Joined:
    Jul 25, 2010
    Messages:
    8
    Likes Received:
    4
    This last update caused all of our phones on all clients to revert to the 3cx logo, which generated a ton of emails and calls asking what happened. We used to prepare for this and have a copy ready to quickly slide under then the logos were surviving for a time, this time we slid the logo back under and a reprovision did not overwrite the 3cx logo. Had to manually reach into each one and reset to defaults is only way we cold find, did over 100 phones :(

    .were all yealinks

    thank you!
     
  2. keithshook

    Joined:
    Jul 25, 2010
    Messages:
    8
    Likes Received:
    4
    Latest update overwrote all logos again! Ugh!
     
  3. techclarity

    Joined:
    Nov 14, 2014
    Messages:
    98
    Likes Received:
    48
    Logo should added as an option in the phone provisioning of the extension.
     
  4. DFP

    DFP

    Joined:
    Nov 3, 2015
    Messages:
    11
    Likes Received:
    0
    I agree as well.
     
  5. dredd0606

    Joined:
    Feb 14, 2018
    Messages:
    42
    Likes Received:
    13
    Agreed, currently if a customer wishes to have their own logo on their phones, we create a copy of the default template and modify the background URL. However, this has the neat effect of rendering all the phones provisioned using this template as "non-supported". Being ablet
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
  6. DocTechAZ

    Joined:
    Nov 17, 2017
    Messages:
    52
    Likes Received:
    14
    Per extension might not be easily doable, but at the least centrally, set a logo that goes to all phones at least. We too have a customer, who insists about having their logo on their phones.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...