• V20: 3CX Re-engineered. Get V20 for increased security, better call management, a new admin console and Windows softphone. Learn More.

Press "1" for sales, Press button doesn't work

Status
Not open for further replies.

shades

Joined
May 7, 2008
Messages
11
Reaction score
0
I set up the Auto Attendant so that you should be able to press "1" for sales for tech support "2" ECT... I put in the wave file. entered what number would forward to what extension... the whole nine yards. but when you call in, and press the numbers nothing happens. this is the last thing I need to do to get my system up and running at 100%. I have the newest version installed. Pleeeeeaaaaasssseeee help. I have looked through the forum and have not found an answer to this, maybe I missed it.

Thanks
 
http://www.3cx.com/forums/include-server-status-log-and-equipment-in-use-in-posts-93.html
Did you read that "thread"?

Thanks
 
yes, I posted the log the first time I asked this question, did you read my first request for help?
 
shades said:
I set up the Auto Attendant so that you should be able to press "1" for sales for tech support "2" ECT... I put in the wave file. entered what number would forward to what extension... the whole nine yards. but when you call in, and press the numbers nothing happens. this is the last thing I need to do to get my system up and running at 100%. I have the newest version installed. Pleeeeeaaaaasssseeee help. I have looked through the forum and have not found an answer to this, maybe I missed it.

Thanks

If you have record a messages, that says : "press 1 for sales etc ..." you must define what will do every button from Digital Receptionist / Auto Attendant , if you want to forward a call to a specific number , to a ring group or anything you want. It's quite simple with pull down menus.
 
SY said:
http://www.3cx.com/forums/include-server-status-log-and-equipment-in-use-in-posts-93.html
Did you read that "thread"?

Thanks

Here's the log from a call I just made: 3CX Phone System Version5.1.4510.0

17:06:49.097 Call::Terminate [CM503008]: Call(20): Call is terminated
17:06:49.050 LineCfg::getInboundTarget [CM503011]: Inbound out-of-office hours' rule for LN:10000 forwards to DN:803
17:06:48.988 LineCfg::getInboundTarget [CM503011]: Inbound out-of-office hours' rule for LN:10000 forwards to DN:803
17:06:48.972 Call::Terminate [CM503008]: Call(20): Call is terminated
17:06:48.972 LineCfg::getInboundTarget [CM503011]: Inbound out-of-office hours' rule for LN:10000 forwards to DN:803
17:06:02.098 LineCfg::getInboundTarget [CM503011]: Inbound out-of-office hours' rule for LN:10000 forwards to DN:803
17:06:02.035 CallCtrl::eek:nLegConnected [CM503007]: Call(20): Device joined: sip:208.239.76.169:5060;transport=udp;wlsscid=1ae4691c270666;appsessionid=app-1dnl4mhihetew
17:06:01.707 CallCtrl::eek:nLegConnected [CM503007]: Call(20): Device joined: sip:
17:06:01.660 CallCtrl::eek:nSelectRouteReq [CM503004]: Call(20): Calling: IVR:803@[Dev]
17:06:01.645 Line::printEndpointInfo [CM505003]: Provider:[varphonex] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [] Transport: [sip:192.168.5.25:5060]
17:06:01.645 LineCfg::getInboundTarget [CM503011]: Inbound out-of-office hours' rule for LN:10000 forwards to DN:803
17:06:01.489 CallCtrl::eek:nIncomingCall [CM503001]: Call(20): Incoming call from 5612484044@(Ln.10000@varphonex) to [sip:[email protected]:5060]
17:06:01.239 LineCfg::getInboundTarget [CM503011]: Inbound out-of-office hours' rule for LN:10000 forwards to DN:803


Thanks
 
shades said:
yes, I posted the log the first time I asked this question, did you read my first request for help?

http://www.3cx.com/forums/3cx-softphone-vm-indicator-5192.html

There are some answers.

Thanks :)
 
arpa said:
shades said:
I set up the Auto Attendant so that you should be able to press "1" for sales for tech support "2" ECT... I put in the wave file. entered what number would forward to what extension... the whole nine yards. but when you call in, and press the numbers nothing happens. this is the last thing I need to do to get my system up and running at 100%. I have the newest version installed. Pleeeeeaaaaasssseeee help. I have looked through the forum and have not found an answer to this, maybe I missed it.

Thanks

If you have record a messages, that says : "press 1 for sales etc ..." you must define what will do every button from Digital Receptionist / Auto Attendant , if you want to forward a call to a specific number , to a ring group or anything you want. It's quite simple with pull down menus.

Yes I set that up, and yes it was very easy, but alas when I press the numbers it does not forward me like it's suppose to, It just hangs up after saying goodbye or something. I changed the timeout so that it would forward to an extension, that worked and I can receive calls, but I cannot forward to the call que extension for sales or tech support

thanks again for any help I can get.
 
SY said:
shades said:
yes, I posted the log the first time I asked this question, did you read my first request for help?

http://www.3cx.com/forums/3cx-softphone-vm-indicator-5192.html

There are some answers.

Thanks :)

I tried your link, but this link doesn't help me. I'm calling in on my cell phone, and or another pstn line. the auto attendant plays the message, but there is no response when I press the number key that is suppose to forward me to a particular extension.
 
shades said:
SY said:
shades said:
yes, I posted the log the first time I asked this question, did you read my first request for help?

http://www.3cx.com/forums/3cx-softphone-vm-indicator-5192.html

There are some answers.

Thanks :)

I tried your link, but this link doesn't help me. I'm calling in on my cell phone, and or another pstn line. the auto attendant plays the message, but there is no response when I press the number key that is suppose to forward me to a particular extension.

Please correct me:
You dial the same number using different "source" and get the same result, isn't it?
 
HI Shades. One thing your log does say is that it isnt seeing your DTMF tones. Are you phones configured for RFC DTMF?

Confirm what is being said when you press your extension option, on the other hand, can you actually dial an extension while your lisening to the DR prompt, i.e. using the full extension number.

By the way, you can call the DR from any extension and test it without calling in on a real line.


Phil
 
Philco said:
HI Shades. One thing your log does say is that it isnt seeing your DTMF tones. Are you phones configured for RFC DTMF?

Confirm what is being said when you press your extension option, on the other hand, can you actually dial an extension while your lisening to the DR prompt, i.e. using the full extension number.

By the way, you can call the DR from any extension and test it without calling in on a real line.


Phil

Thanks for your response Phil, I just tried it within the office and it worked with no problem. Just doesn't work from an outside line. :shock:
 
Who services your outside lines?
Are they Voip or traditional?

We had a similar problem with the DTMF tone not being passed from the gateway and the PBX.
Changing the codecs resolved the issue.

Andy
 
shades said:

You are using VarPhonex provider.
Questions:
1. What kind of DTMF delivery is supported by your provider?
2. What kind of delivery is used for your VarPhonex line?
3. Could you please post 3CXMediaServer.trace.log for this call (Setup "Verbose" level of log and restart MediaServer and Phone system services then replicate scenario)

Thanks
 
ok, will post in a minute or so.

thanks
 
I have restarted services, I have attached the .log.

VoIP provider supports:
sip info
Inband
RFC2833

I hope this answers your questions.

I know the VoIP provider is on the approved list. In the documentation the setup did not involve changing any DTMF settings. (however I don't recall seeing a place to change that anyway).....
 
I don't think my last post went through, so here it is again. phone system restarted.
VoIP Provider supports. VoIP provider is also in the approved provider list.
inband
RFC2833
sip INFO

I hope this is what you needed. Here is the log you asked for.

18:29:29.864|.\Service.cpp(213)|Log2||??:*** Initialize ***
18:29:29.864|.\Service.cpp(236)|Log2||??:Local port range is set to:7000-7499
18:29:29.864|.\Service.cpp(251)|Log2||??:External port range is set to:9000-9015
18:29:29.879|.\Service.cpp(297)|Log2||??:*** Start Server ***
18:29:29.879|.\Service.cpp(44)|Log2||??:*** Listen ***
18:29:29.879|.\FileCache.cpp(275)|Trace5||??:Cache size changed: file=5242880(0) total=62914560(3057052532)
18:29:29.879|.\Service.cpp(63)|Log2||??:*** Connecting to [127.0.0.1:5482] ***
18:29:29.879|.\FileCache.cpp(235)|Trace5||??:Cache (*.wav) in directory ..\data\http\prompts
18:29:29.895|.\Service.cpp(68)|Log2||??:*** Connected to deathstar:5482/CallManager at 127.0.0.1:5482 ***
18:29:29.926|.\Service.cpp(90)|Log2||??:*** Connecting to [127.0.0.1:5483] ***
18:29:30.848|.\Service.cpp(101)|Log2||??:IVR not found on 127.0.0.1:5483
18:29:31.535|.\FileCache.cpp(235)|Trace5||??:Cache (*.mp3) in directory ..\data\http\prompts
18:29:31.535|.\FileCache.cpp(235)|Trace5||??:Cache (*.wav) in directory ..\data\ivr\prompts
18:29:31.879|.\Service.cpp(90)|Log2||??:*** Connecting to [127.0.0.1:5483] ***
18:29:32.972|.\Service.cpp(101)|Log2||??:IVR not found on 127.0.0.1:5483
18:29:33.987|.\Service.cpp(90)|Log2||??:*** Connecting to [127.0.0.1:5483] ***
18:29:34.971|.\Service.cpp(101)|Log2||??:IVR not found on 127.0.0.1:5483
18:29:35.971|.\Service.cpp(90)|Log2||??:*** Connecting to [127.0.0.1:5483] ***
18:29:36.440|.\Service.cpp(95)|Log2||??:*** Connected to deathstar:5483/IVRServer at 127.0.0.1:5483 ***
18:29:39.345|.\FileCache.cpp(235)|Trace5||??:Cache (*.mp3) in directory ..\data\ivr\prompts
18:32:34.625|.\MSEndPoint.cpp(682)|Trace5||??:Source ports: 9000 STUN RTP:75.77.11.170:9000 RTCP:75.77.11.170:9001 mapped to 75.77.11.170, ports 9000,9001
18:32:34.671|.\MediaServer.cpp(494)|Trace5||??:EndPoint created: (destination=sip.varphonex.com)
EndPoint: ID=00000001@(EXTERNAL)
LOGID=C:1.1 Status: MSEP_STUN
RTP:75.77.11.170:9000
RTCP:75.77.11.170:9001
STUN RTP:75.77.11.170:9000
STUN RTCP:75.77.11.170:9001
Coder:
NOT SET
101:telephony-event
Party ptime:20
Party RTP:0.0.0.0:0
Party RTCP:0.0.0.0:0
Decoders:
<empty>

18:32:34.734|.\MediaServer.cpp(940)|Trace5||??:EP 00000001@ joined to call 1
18:32:34.734|.\MediaServer.cpp(949)|Trace5||??:starting send on new call 1
18:32:35.234|.\MediaServer.cpp(591)|Trace5||??:Set Party EP:C:1.1SDP:v=0
o=root 22664 22664 IN IP4 216.143.130.102
s=session
c=IN IP4 216.143.130.102
t=0 0
m=audio 28012 RTP/AVP 0 8 18 3
a=rtpmap:0 PCMU/8000
a=rtpmap:8 PCMA/8000
a=rtpmap:18 G729/8000
a=fmtp:18 annexb=no
a=rtpmap:3 GSM/8000
a=silenceSupp:eek:ff - - - -

18:32:35.234|.\MSEndPoint.cpp(2244)|Trace5||??:New state00000001@ SILENCE
18:32:35.234|.\MSEndPoint.cpp(1311)|Log2||??:[MS210000] C:1.1:Offer received. RTP connection: 216.143.130.102:28012(28013)
18:32:35.296|.\MediaServer.cpp(384)|Trace5||??:Virtual EndPoint created:
EndPoint: 00000002@(VIRTUAL)
18:32:35.296|.\MediaServer.cpp(384)|Trace5||??:Virtual EndPoint created:
EndPoint: 00000003@(VIRTUAL)
18:32:35.296|.\MediaServer.cpp(691)|Trace5||??:EP 00000003@. RTP stream is resumed
18:32:35.296|.\MediaServer.cpp(940)|Trace5||??:EP 00000003@ joined to call 1
18:32:35.577|.\MSEndPoint.cpp(2244)|Trace5||??:New state00000001@ ACTIVE
18:32:35.577|.\MSEndPoint.cpp(963)|Log2||??:[MS210003] C:1.1:Answer provided. Connection(transcoding mode):75.77.11.170:9000(9001)
18:32:35.577|.\MediaServer.cpp(529)|Trace5||??:Get Local SDP. EP:C:1.1SDP:v=0
o=3cxPS 92576677888 259795189761 IN IP4 75.77.11.170
s=3cxPS Audio call
c=IN IP4 75.77.11.170
t=0 0
m=audio 9000 RTP/AVP 0 8 18 3 101
c=IN IP4 75.77.11.170
a=rtpmap:0 PCMU/8000
a=rtpmap:8 PCMA/8000
a=rtpmap:18 G729/8000
a=fmtp:18 annexb=no
a=rtpmap:3 GSM/8000
a=rtpmap:101 telephone-event/8000
a=sendrecv

18:32:35.749|.\MSEndPoint.cpp(1498)|Trace5||??:EP:00000001@ refreshed
18:32:37.311|.\MediaServer.cpp(814)|Trace5||??:EP [email protected] to play prompt
18:32:43.840|.\DtmfRecognizer.cpp(253)|Trace5||??:Dtmf sound detected key #6('6') pressed timestamp=62492
18:32:43.840|.\DtmfRecognizer.cpp(266)|Trace5||??:New tone #6('6') begin on 00000001@
18:32:44.746|.\DtmfRecognizer.cpp(253)|Trace5||??:Dtmf sound detected key #0('0') pressed timestamp=69700
18:32:44.746|.\DtmfRecognizer.cpp(266)|Trace5||??:New tone #0('0') begin on 00000001@
18:32:53.071|.\DtmfRecognizer.cpp(253)|Trace5||??:Dtmf sound detected key #0('0') pressed timestamp=138672
18:32:53.071|.\DtmfRecognizer.cpp(266)|Trace5||??:New tone #0('0') begin on 00000001@
18:32:53.071|.\DtmfRecognizer.cpp(253)|Trace5||??:Dtmf sound detected key #0('0') pressed timestamp=138764
18:32:55.539|.\DtmfRecognizer.cpp(253)|Trace5||??:Dtmf sound detected key #1('1') pressed timestamp=158496
18:32:55.539|.\DtmfRecognizer.cpp(266)|Trace5||??:New tone #1('1') begin on 00000001@
18:32:55.883|.\DtmfRecognizer.cpp(253)|Trace5||??:Dtmf sound detected key #1('1') pressed timestamp=158588
18:32:57.226|.\DtmfRecognizer.cpp(253)|Trace5||??:Dtmf sound detected key #1('1') pressed timestamp=171912
18:32:57.226|.\DtmfRecognizer.cpp(266)|Trace5||??:New tone #1('1') begin on 00000001@
18:32:57.226|.\DtmfRecognizer.cpp(253)|Trace5||??:Dtmf sound detected key #1('1') pressed timestamp=172004
18:32:58.414|.\DtmfRecognizer.cpp(253)|Trace5||??:Dtmf sound detected key #2('2') pressed timestamp=181388
18:32:58.414|.\DtmfRecognizer.cpp(266)|Trace5||??:New tone #2('2') begin on 00000001@
18:32:58.414|.\DtmfRecognizer.cpp(253)|Trace5||??:Dtmf sound detected key #2('2') pressed timestamp=181480
18:32:59.539|.\DtmfRecognizer.cpp(253)|Trace5||??:Dtmf sound detected key #2('2') pressed timestamp=190448
18:32:59.539|.\DtmfRecognizer.cpp(266)|Trace5||??:New tone #2('2') begin on 00000001@
18:32:59.539|.\DtmfRecognizer.cpp(253)|Trace5||??:Dtmf sound detected key #2('2') pressed timestamp=190540
18:33:20.036|.\MediaServer.cpp(814)|Trace5||??:EP [email protected] to play prompt
18:33:20.036|.\MediaServer.cpp(814)|Trace5||??:EP [email protected] to play prompt
18:33:22.363|.\MediaServer.cpp(992)|Trace5||??:EndPoint 00000003@ removed from call 1
18:33:22.363|.\MediaServer.cpp(744)|Trace5||??:references to EndPoint 00000003@ were removed
18:33:22.473|.\MediaServer.cpp(985)|Trace5||??:EndPoint 00000001@ removed from call 1
18:33:22.551|.\MediaServer.cpp(744)|Trace5||??:references to EndPoint 00000002@ were removed
18:33:22.691|.\MediaServer.cpp(744)|Trace5||??:references to EndPoint 00000001@ were removed
18:33:22.691|.\MSEndPoint.cpp(532)|Trace5||??:EndPoint 00000001@ destroyed
18:33:22.691|.\RTPReceiver.cpp(127)|Trace5||??:Endpoint for socket 712 is not found!
18:33:22.691|.\MediaServer.cpp(1063)|Trace5||??:references to call 1 were removed
18:33:22.691|.\MSCallConf.cpp(33)|Trace5||??:Call: 1 destroyed
 
shades said:
I have restarted services, I have attached the .log.

VoIP provider supports:
sip info
Inband
RFC2833

I hope this answers your questions.

I know the VoIP provider is on the approved list. In the documentation the setup did not involve changing any DTMF settings. (however I don't recall seeing a place to change that anyway).....

Provider delivers DTMFs using "inband" only, it doesn't use "telephone-event" RTP payload (RFC 2833).
Quality of audio stream doesn't allow PBX to provide reliable recognition of tones.
 
Status
Not open for further replies.

Getting Started - Admin

Latest Posts

Forum statistics

Threads
141,626
Messages
748,902
Members
144,739
Latest member
Ghisl1
Get 3CX - Absolutely Free!

Link up your team and customers Phone System Live Chat Video Conferencing

Hosted or Self-managed. Up to 10 users free forever. No credit card. Try risk free.

3CX
A 3CX Account with that email already exists. You will be redirected to the Customer Portal to sign in or reset your password if you've forgotten it.