Press "1" for sales, Press button doesn't work

Discussion in '3CX Phone System - General' started by shades, May 8, 2008.

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  1. shades

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    I set up the Auto Attendant so that you should be able to press "1" for sales for tech support "2" ECT... I put in the wave file. entered what number would forward to what extension... the whole nine yards. but when you call in, and press the numbers nothing happens. this is the last thing I need to do to get my system up and running at 100%. I have the newest version installed. Pleeeeeaaaaasssseeee help. I have looked through the forum and have not found an answer to this, maybe I missed it.

    Thanks
     
  2. SY

    SY Well-Known Member
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    http://www.3cx.com/forums/include-server-status-log-and-equipment-in-use-in-posts-93.html
    Did you read that "thread"?

    Thanks
     
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  3. shades

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    yes, I posted the log the first time I asked this question, did you read my first request for help?
     
  4. arpa

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    If you have record a messages, that says : "press 1 for sales etc ..." you must define what will do every button from Digital Receptionist / Auto Attendant , if you want to forward a call to a specific number , to a ring group or anything you want. It's quite simple with pull down menus.
     
  5. shades

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    Here's the log from a call I just made: 3CX Phone System Version5.1.4510.0

    17:06:49.097 Call::Terminate [CM503008]: Call(20): Call is terminated
    17:06:49.050 LineCfg::getInboundTarget [CM503011]: Inbound out-of-office hours' rule for LN:10000 forwards to DN:803
    17:06:48.988 LineCfg::getInboundTarget [CM503011]: Inbound out-of-office hours' rule for LN:10000 forwards to DN:803
    17:06:48.972 Call::Terminate [CM503008]: Call(20): Call is terminated
    17:06:48.972 LineCfg::getInboundTarget [CM503011]: Inbound out-of-office hours' rule for LN:10000 forwards to DN:803
    17:06:02.098 LineCfg::getInboundTarget [CM503011]: Inbound out-of-office hours' rule for LN:10000 forwards to DN:803
    17:06:02.035 CallCtrl::eek:nLegConnected [CM503007]: Call(20): Device joined: sip:208.239.76.169:5060;transport=udp;wlsscid=1ae4691c270666;appsessionid=app-1dnl4mhihetew
    17:06:01.707 CallCtrl::eek:nLegConnected [CM503007]: Call(20): Device joined: sip:
    17:06:01.660 CallCtrl::eek:nSelectRouteReq [CM503004]: Call(20): Calling: IVR:803@[Dev]
    17:06:01.645 Line::printEndpointInfo [CM505003]: Provider:[varphonex] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [] Transport: [sip:192.168.5.25:5060]
    17:06:01.645 LineCfg::getInboundTarget [CM503011]: Inbound out-of-office hours' rule for LN:10000 forwards to DN:803
    17:06:01.489 CallCtrl::eek:nIncomingCall [CM503001]: Call(20): Incoming call from 5612484044@(Ln.10000@varphonex) to [sip:803@deathstar.skylinktek.com:5060]
    17:06:01.239 LineCfg::getInboundTarget [CM503011]: Inbound out-of-office hours' rule for LN:10000 forwards to DN:803


    Thanks
     
  6. SY

    SY Well-Known Member
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    http://www.3cx.com/forums/3cx-softphone-vm-indicator-5192.html

    There are some answers.

    Thanks :)
     
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  7. shades

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    Yes I set that up, and yes it was very easy, but alas when I press the numbers it does not forward me like it's suppose to, It just hangs up after saying goodbye or something. I changed the timeout so that it would forward to an extension, that worked and I can receive calls, but I cannot forward to the call que extension for sales or tech support

    thanks again for any help I can get.
     
  8. shades

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    I tried your link, but this link doesn't help me. I'm calling in on my cell phone, and or another pstn line. the auto attendant plays the message, but there is no response when I press the number key that is suppose to forward me to a particular extension.
     
  9. SY

    SY Well-Known Member
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    Please correct me:
    You dial the same number using different "source" and get the same result, isn't it?
     
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  10. shades

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  11. Philco

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    HI Shades. One thing your log does say is that it isnt seeing your DTMF tones. Are you phones configured for RFC DTMF?

    Confirm what is being said when you press your extension option, on the other hand, can you actually dial an extension while your lisening to the DR prompt, i.e. using the full extension number.

    By the way, you can call the DR from any extension and test it without calling in on a real line.


    Phil
     
  12. shades

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    Thanks for your response Phil, I just tried it within the office and it worked with no problem. Just doesn't work from an outside line. :shock:
     
  13. acrumpton

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    Who services your outside lines?
    Are they Voip or traditional?

    We had a similar problem with the DTMF tone not being passed from the gateway and the PBX.
    Changing the codecs resolved the issue.

    Andy
     
  14. SY

    SY Well-Known Member
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    You are using VarPhonex provider.
    Questions:
    1. What kind of DTMF delivery is supported by your provider?
    2. What kind of delivery is used for your VarPhonex line?
    3. Could you please post 3CXMediaServer.trace.log for this call (Setup "Verbose" level of log and restart MediaServer and Phone system services then replicate scenario)

    Thanks
     
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  15. shades

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    ok, will post in a minute or so.

    thanks
     
  16. shades

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    I have restarted services, I have attached the .log.

    VoIP provider supports:
    sip info
    Inband
    RFC2833

    I hope this answers your questions.

    I know the VoIP provider is on the approved list. In the documentation the setup did not involve changing any DTMF settings. (however I don't recall seeing a place to change that anyway).....
     
  17. shades

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    I don't think my last post went through, so here it is again. phone system restarted.
    VoIP Provider supports. VoIP provider is also in the approved provider list.
    inband
    RFC2833
    sip INFO

    I hope this is what you needed. Here is the log you asked for.

    18:29:29.864|.\Service.cpp(213)|Log2||??:*** Initialize ***
    18:29:29.864|.\Service.cpp(236)|Log2||??:Local port range is set to:7000-7499
    18:29:29.864|.\Service.cpp(251)|Log2||??:External port range is set to:9000-9015
    18:29:29.879|.\Service.cpp(297)|Log2||??:*** Start Server ***
    18:29:29.879|.\Service.cpp(44)|Log2||??:*** Listen ***
    18:29:29.879|.\FileCache.cpp(275)|Trace5||??:Cache size changed: file=5242880(0) total=62914560(3057052532)
    18:29:29.879|.\Service.cpp(63)|Log2||??:*** Connecting to [127.0.0.1:5482] ***
    18:29:29.879|.\FileCache.cpp(235)|Trace5||??:Cache (*.wav) in directory ..\data\http\prompts
    18:29:29.895|.\Service.cpp(68)|Log2||??:*** Connected to deathstar:5482/CallManager at 127.0.0.1:5482 ***
    18:29:29.926|.\Service.cpp(90)|Log2||??:*** Connecting to [127.0.0.1:5483] ***
    18:29:30.848|.\Service.cpp(101)|Log2||??:IVR not found on 127.0.0.1:5483
    18:29:31.535|.\FileCache.cpp(235)|Trace5||??:Cache (*.mp3) in directory ..\data\http\prompts
    18:29:31.535|.\FileCache.cpp(235)|Trace5||??:Cache (*.wav) in directory ..\data\ivr\prompts
    18:29:31.879|.\Service.cpp(90)|Log2||??:*** Connecting to [127.0.0.1:5483] ***
    18:29:32.972|.\Service.cpp(101)|Log2||??:IVR not found on 127.0.0.1:5483
    18:29:33.987|.\Service.cpp(90)|Log2||??:*** Connecting to [127.0.0.1:5483] ***
    18:29:34.971|.\Service.cpp(101)|Log2||??:IVR not found on 127.0.0.1:5483
    18:29:35.971|.\Service.cpp(90)|Log2||??:*** Connecting to [127.0.0.1:5483] ***
    18:29:36.440|.\Service.cpp(95)|Log2||??:*** Connected to deathstar:5483/IVRServer at 127.0.0.1:5483 ***
    18:29:39.345|.\FileCache.cpp(235)|Trace5||??:Cache (*.mp3) in directory ..\data\ivr\prompts
    18:32:34.625|.\MSEndPoint.cpp(682)|Trace5||??:Source ports: 9000 STUN RTP:75.77.11.170:9000 RTCP:75.77.11.170:9001 mapped to 75.77.11.170, ports 9000,9001
    18:32:34.671|.\MediaServer.cpp(494)|Trace5||??:EndPoint created: (destination=sip.varphonex.com)
    EndPoint: ID=00000001@(EXTERNAL)
    LOGID=C:1.1 Status: MSEP_STUN
    RTP:75.77.11.170:9000
    RTCP:75.77.11.170:9001
    STUN RTP:75.77.11.170:9000
    STUN RTCP:75.77.11.170:9001
    Coder:
    NOT SET
    101:telephony-event
    Party ptime:20
    Party RTP:0.0.0.0:0
    Party RTCP:0.0.0.0:0
    Decoders:
    <empty>

    18:32:34.734|.\MediaServer.cpp(940)|Trace5||??:EP 00000001@ joined to call 1
    18:32:34.734|.\MediaServer.cpp(949)|Trace5||??:starting send on new call 1
    18:32:35.234|.\MediaServer.cpp(591)|Trace5||??:Set Party EP:C:1.1SDP:v=0
    o=root 22664 22664 IN IP4 216.143.130.102
    s=session
    c=IN IP4 216.143.130.102
    t=0 0
    m=audio 28012 RTP/AVP 0 8 18 3
    a=rtpmap:0 PCMU/8000
    a=rtpmap:8 PCMA/8000
    a=rtpmap:18 G729/8000
    a=fmtp:18 annexb=no
    a=rtpmap:3 GSM/8000
    a=silenceSupp:eek:ff - - - -

    18:32:35.234|.\MSEndPoint.cpp(2244)|Trace5||??:New state00000001@ SILENCE
    18:32:35.234|.\MSEndPoint.cpp(1311)|Log2||??:[MS210000] C:1.1:Offer received. RTP connection: 216.143.130.102:28012(28013)
    18:32:35.296|.\MediaServer.cpp(384)|Trace5||??:Virtual EndPoint created:
    EndPoint: 00000002@(VIRTUAL)
    18:32:35.296|.\MediaServer.cpp(384)|Trace5||??:Virtual EndPoint created:
    EndPoint: 00000003@(VIRTUAL)
    18:32:35.296|.\MediaServer.cpp(691)|Trace5||??:EP 00000003@. RTP stream is resumed
    18:32:35.296|.\MediaServer.cpp(940)|Trace5||??:EP 00000003@ joined to call 1
    18:32:35.577|.\MSEndPoint.cpp(2244)|Trace5||??:New state00000001@ ACTIVE
    18:32:35.577|.\MSEndPoint.cpp(963)|Log2||??:[MS210003] C:1.1:Answer provided. Connection(transcoding mode):75.77.11.170:9000(9001)
    18:32:35.577|.\MediaServer.cpp(529)|Trace5||??:Get Local SDP. EP:C:1.1SDP:v=0
    o=3cxPS 92576677888 259795189761 IN IP4 75.77.11.170
    s=3cxPS Audio call
    c=IN IP4 75.77.11.170
    t=0 0
    m=audio 9000 RTP/AVP 0 8 18 3 101
    c=IN IP4 75.77.11.170
    a=rtpmap:0 PCMU/8000
    a=rtpmap:8 PCMA/8000
    a=rtpmap:18 G729/8000
    a=fmtp:18 annexb=no
    a=rtpmap:3 GSM/8000
    a=rtpmap:101 telephone-event/8000
    a=sendrecv

    18:32:35.749|.\MSEndPoint.cpp(1498)|Trace5||??:EP:00000001@ refreshed
    18:32:37.311|.\MediaServer.cpp(814)|Trace5||??:EP 00000003@.Start to play prompt
    18:32:43.840|.\DtmfRecognizer.cpp(253)|Trace5||??:Dtmf sound detected key #6('6') pressed timestamp=62492
    18:32:43.840|.\DtmfRecognizer.cpp(266)|Trace5||??:New tone #6('6') begin on 00000001@
    18:32:44.746|.\DtmfRecognizer.cpp(253)|Trace5||??:Dtmf sound detected key #0('0') pressed timestamp=69700
    18:32:44.746|.\DtmfRecognizer.cpp(266)|Trace5||??:New tone #0('0') begin on 00000001@
    18:32:53.071|.\DtmfRecognizer.cpp(253)|Trace5||??:Dtmf sound detected key #0('0') pressed timestamp=138672
    18:32:53.071|.\DtmfRecognizer.cpp(266)|Trace5||??:New tone #0('0') begin on 00000001@
    18:32:53.071|.\DtmfRecognizer.cpp(253)|Trace5||??:Dtmf sound detected key #0('0') pressed timestamp=138764
    18:32:55.539|.\DtmfRecognizer.cpp(253)|Trace5||??:Dtmf sound detected key #1('1') pressed timestamp=158496
    18:32:55.539|.\DtmfRecognizer.cpp(266)|Trace5||??:New tone #1('1') begin on 00000001@
    18:32:55.883|.\DtmfRecognizer.cpp(253)|Trace5||??:Dtmf sound detected key #1('1') pressed timestamp=158588
    18:32:57.226|.\DtmfRecognizer.cpp(253)|Trace5||??:Dtmf sound detected key #1('1') pressed timestamp=171912
    18:32:57.226|.\DtmfRecognizer.cpp(266)|Trace5||??:New tone #1('1') begin on 00000001@
    18:32:57.226|.\DtmfRecognizer.cpp(253)|Trace5||??:Dtmf sound detected key #1('1') pressed timestamp=172004
    18:32:58.414|.\DtmfRecognizer.cpp(253)|Trace5||??:Dtmf sound detected key #2('2') pressed timestamp=181388
    18:32:58.414|.\DtmfRecognizer.cpp(266)|Trace5||??:New tone #2('2') begin on 00000001@
    18:32:58.414|.\DtmfRecognizer.cpp(253)|Trace5||??:Dtmf sound detected key #2('2') pressed timestamp=181480
    18:32:59.539|.\DtmfRecognizer.cpp(253)|Trace5||??:Dtmf sound detected key #2('2') pressed timestamp=190448
    18:32:59.539|.\DtmfRecognizer.cpp(266)|Trace5||??:New tone #2('2') begin on 00000001@
    18:32:59.539|.\DtmfRecognizer.cpp(253)|Trace5||??:Dtmf sound detected key #2('2') pressed timestamp=190540
    18:33:20.036|.\MediaServer.cpp(814)|Trace5||??:EP 00000003@.Start to play prompt
    18:33:20.036|.\MediaServer.cpp(814)|Trace5||??:EP 00000003@.Start to play prompt
    18:33:22.363|.\MediaServer.cpp(992)|Trace5||??:EndPoint 00000003@ removed from call 1
    18:33:22.363|.\MediaServer.cpp(744)|Trace5||??:references to EndPoint 00000003@ were removed
    18:33:22.473|.\MediaServer.cpp(985)|Trace5||??:EndPoint 00000001@ removed from call 1
    18:33:22.551|.\MediaServer.cpp(744)|Trace5||??:references to EndPoint 00000002@ were removed
    18:33:22.691|.\MediaServer.cpp(744)|Trace5||??:references to EndPoint 00000001@ were removed
    18:33:22.691|.\MSEndPoint.cpp(532)|Trace5||??:EndPoint 00000001@ destroyed
    18:33:22.691|.\RTPReceiver.cpp(127)|Trace5||??:Endpoint for socket 712 is not found!
    18:33:22.691|.\MediaServer.cpp(1063)|Trace5||??:references to call 1 were removed
    18:33:22.691|.\MSCallConf.cpp(33)|Trace5||??:Call: 1 destroyed
     
  18. SY

    SY Well-Known Member
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    Provider delivers DTMFs using "inband" only, it doesn't use "telephone-event" RTP payload (RFC 2833).
    Quality of audio stream doesn't allow PBX to provide reliable recognition of tones.
     
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