- Joined
- Oct 4, 2017
- Messages
- 50
- Reaction score
- 0
Hello All,
We manage a phone system for a customer that has 3CX. They have a Patton SN4980/1E24V PRI Gateway. Every 6 months or so this gateway loses it's mind. It seems to me it is flooding the entire corporate network with so much data that it bring everything to a screeching halt. We can verify this by disconnecting the LAN cable and everything flushes out. We have upgraded firmware and been in contact with Patton. They want to troubleshoot it while it is occurring, which I get, but because this happens so randomly we can not plan it and I can not afford to have our largest customers location down to open a ticket with Patton to start the process when it does happen. We have also replaced the hardware and the same thing happens. My best guess is something firmware related....
With that huge mouthful, we would like to just get a replacement from a different manufacturer. Not finding a clear alternative though for a T1 PRI gateway that is supported by 3CX. Does anyone have any recommendations?
We manage a phone system for a customer that has 3CX. They have a Patton SN4980/1E24V PRI Gateway. Every 6 months or so this gateway loses it's mind. It seems to me it is flooding the entire corporate network with so much data that it bring everything to a screeching halt. We can verify this by disconnecting the LAN cable and everything flushes out. We have upgraded firmware and been in contact with Patton. They want to troubleshoot it while it is occurring, which I get, but because this happens so randomly we can not plan it and I can not afford to have our largest customers location down to open a ticket with Patton to start the process when it does happen. We have also replaced the hardware and the same thing happens. My best guess is something firmware related....
With that huge mouthful, we would like to just get a replacement from a different manufacturer. Not finding a clear alternative though for a T1 PRI gateway that is supported by 3CX. Does anyone have any recommendations?