• V20: 3CX Re-engineered. Get V20 for increased security, better call management, a new admin console and Windows softphone. Learn More.

Priority Queues

Status
Not open for further replies.

Hammertime

Joined
Feb 5, 2009
Messages
10
Reaction score
0
Hi

We have to make some phone support for a pc brand.
When you buy there pc you can buy a Hotline package which means that you will get first in the queue.
I have made it easy buy creating 2 different Call queues.
In the IVR i have, press 1 for support or press 2 if you have bought the hotline package.
Since all agents of the queues can be found in both queues, how can i tell 3cx that queue 2 with hotline pakage has priority over queue 1? Meaning that all calls in queue 2 are handled first..
 
hello

good question... :roll:

i don't know if it's possible to defnie this because there is two queue. per default 3cx system take the first user of the first queue.

i'm not sure but i suppose it's not possible todays.
see with admin, or suggest this idea in feature request.

sorry
 
Thank you for the answer.

I will post it at future post..
 
Status
Not open for further replies.
Get 3CX - Absolutely Free!

Link up your team and customers Phone System Live Chat Video Conferencing

Hosted or Self-managed. Up to 10 users free forever. No credit card. Try risk free.

3CX
A 3CX Account with that email already exists. You will be redirected to the Customer Portal to sign in or reset your password if you've forgotten it.