- Joined
- Feb 5, 2009
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Hi
We have to make some phone support for a pc brand.
When you buy there pc you can buy a Hotline package which means that you will get first in the queue.
I have made it easy buy creating 2 different Call queues.
In the IVR i have, press 1 for support or press 2 if you have bought the hotline package.
Since all agents of the queues can be found in both queues, how can i tell 3cx that queue 2 with hotline pakage has priority over queue 1? Meaning that all calls in queue 2 are handled first..
We have to make some phone support for a pc brand.
When you buy there pc you can buy a Hotline package which means that you will get first in the queue.
I have made it easy buy creating 2 different Call queues.
In the IVR i have, press 1 for support or press 2 if you have bought the hotline package.
Since all agents of the queues can be found in both queues, how can i tell 3cx that queue 2 with hotline pakage has priority over queue 1? Meaning that all calls in queue 2 are handled first..