Dismiss Notice
We would like to remind you that we’re updating our login process for all 3CX forums whereby you will be able to login with the same credentials you use for the Partner or Customer Portal. Click here to read more.

Priority Queues

Discussion in '3CX Phone System - General' started by Hammertime, Jun 10, 2009.

Thread Status:
Not open for further replies.
  1. Hammertime

    Joined:
    Feb 5, 2009
    Messages:
    10
    Likes Received:
    0
    Hi

    We have to make some phone support for a pc brand.
    When you buy there pc you can buy a Hotline package which means that you will get first in the queue.
    I have made it easy buy creating 2 different Call queues.
    In the IVR i have, press 1 for support or press 2 if you have bought the hotline package.
    Since all agents of the queues can be found in both queues, how can i tell 3cx that queue 2 with hotline pakage has priority over queue 1? Meaning that all calls in queue 2 are handled first..
     
  2. bluetel2

    bluetel2 Member

    Joined:
    Oct 16, 2008
    Messages:
    377
    Likes Received:
    8
    hello

    good question... :roll:

    i don't know if it's possible to defnie this because there is two queue. per default 3cx system take the first user of the first queue.

    i'm not sure but i suppose it's not possible todays.
    see with admin, or suggest this idea in feature request.

    sorry
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
  3. Hammertime

    Joined:
    Feb 5, 2009
    Messages:
    10
    Likes Received:
    0
    Thank you for the answer.

    I will post it at future post..
     
Thread Status:
Not open for further replies.