problem dialing out

Discussion in '3CX Phone System - General' started by sata, Nov 2, 2007.

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  1. sata

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    when i dial out i get no audio when i dial in its all ok but when out no. when i dial my mobile it rings but when i pick it up there is no audio i am useing grand stream fxo gateway anybody help
     
  2. miraportuga

    miraportuga Member

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    Can you post some logs pls?

    CHeers
     
  3. sata

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    here is a log from the server log with a call out with no audio

    [CM104001] Call(37): Ln:10000@lines hung up call; cause: BYE; from IP:192.168.123.201
    13:29:40.509 CallLegImpl::eek:nConnected [CM103001] Call(37): Created audio channel for Ln:10000@lines (192.168.123.201:5016) with Media Server (192.168.123.200:9002)
    13:29:40.493 StratInOut::eek:nConnected [CM104005] Call(37): Setup completed for call from Ext.200 to Ln:10000@lines
    13:29:40.493 CallLegImpl::eek:nConnected [CM103001] Call(37): Created audio channel for Ext.200 (192.168.123.124:5006) with Media Server (192.168.123.200:7124)
    13:29:40.493 CallConf::eek:nProvisional [CM103003] Call(37): Ln:10000@lines is ringing
    13:29:37.399 MediaServerReporting::STUN [MS101003] Call(37) Ln:10000@lines: Possible firewall problem. Address mapping failed on STUN server 192.168.123.200:3478 for local address ":9002"
    13:29:33.852 CallConf::eek:nIncoming [CM103002] Call(37): Incoming call from 200 (Ext.200) to sip:907830382176@192.168.123.200
     
  4. Mori

    Mori New Member

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    There seems to be an FW issue here.
    Make sure all ports for external calls are open in router/FW.
    Allow 3cx app. in the fw you are using.

    If not, look if hook for "bind to mediaserver" is on. If so try to unhook it.
     
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  5. SY

    SY Well-Known Member
    3CX Support

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    Which version are you using?
    Which party are external in this call?
     
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