problem in my 3CX calls

Discussion in '3CX Phone System - General' started by Nishchaiy, Mar 19, 2009.

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  1. Nishchaiy

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    when i use to call from my device handset to softphone(Provided by 3CX) the call does not connect :cry:
    i would like to send the log:


    18:29:55.712 [CM503008]: Call(64): Call is terminated

    18:29:55.708 [CM503015]: Call(64): Attempt to reach <sip:1001@192.168.0.243> failed. Reason: Not Implemented

    18:29:55.707 [CM503003]: Call(64): Call to sip:1001@192.168.0.243 has failed; Cause: 488 Not Acceptable Here; from IP:192.168.0.196:5060

    18:29:55.569 [CM503004]: Call(64): Calling: Ext:Ext.1001@[Dev:sip:1001@192.168.0.196:5060]

    18:29:55.569 [CM503010]: Making route(s) to <sip:1001@192.168.0.243>

    18:29:55.567 [CM505001]: Ext.1002: Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [SIP-UA/SI683H] Transport: [sip:192.168.0.243:5060]

    18:29:55.563 [CM503001]: Call(64): Incoming call from Ext.1002 to <sip:1001@192.168.0.243>

    18:29:23.740 [CM503008]: Call(63): Call is terminated

    18:29:23.735 [CM503015]: Call(63): Attempt to reach <sip:1002@192.168.0.243> failed. Reason: Not Implemented

    18:29:23.735 [CM503003]: Call(63): Call to sip:1002@192.168.0.243 has failed; Cause: 488 Not Acceptable Here; from IP:192.168.0.195:5060

    18:29:23.616 [CM503004]: Call(63): Calling: Ext:Ext.1002@[Dev:sip:1002@192.168.0.195:5060]

    18:29:23.616 [CM503010]: Making route(s) to <sip:1002@192.168.0.243>

    18:29:23.614 [CM505001]: Ext.1001: Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [SIP-UA/SI683H] Transport: [sip:192.168.0.243:5060]
     
  2. discovery1

    discovery1 Member

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    You haven't given much information - can you describe your setup?

    Code:
    18:29:55.567 [CM505001]: Ext.1002: Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [SIP-UA/SI683H] Transport: [sip:192.168.0.243:5060]
    It looks as though you have some sort of gateway at 192.168.0.243?

    The problem could be because your gateway has the same range as your extensions - normally gateways have a virtual extension number well outside the normal extension range. By default gateways usually start at 10000, so perhaps you should delete any current gateways with a 100x number and recreate them with a 10000 virtual number and test to see if that helps.
     
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