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Problem installing 3CX VoIP phone on Windows XP

Discussion in 'Windows' started by sunhill2406, Apr 18, 2011.

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  1. sunhill2406

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    Hi -

    I have installed the 3CX VoIP phone on a laptop running Windows 7, no problem. Now I am trying to install it on a PC running Windows XP (SP 3) and I get the message that I have to close 3CX Phone before installing/uninstalling it. The software has never been installed before on that PC. Anybody got a clue what the problem might be?

    Best regards,
    Theo.
     
  2. leejor

    leejor Well-Known Member

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    And if you do a Ctrl-Alt-Delete, and open Task Manager/Processes tab...you don't see anything with 3CX in a file name anywhere?
     
  3. sunhill2406

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    No, nothing there. Would also be quite surprising, because I'm trying to install it for the first time. I got the impression that the installer certainly has some kind of problem, but gives the wrong message. The question is: what's the real problem?

    Theo.
     
  4. cda

    cda

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    I have installed on my Laptop Acer on Windows XP with sp3, it work properly
    Your system Windows XP may have a problem, please reinstall Windows XP, install SP3 and reinstall 3cx IP phone v.5
     
  5. Vali_3CX

    Vali_3CX Well-Known Member
    Staff Member 3CX Support

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    Hi Theo

    I will tell this issue to the people in charge with installer, but it might be related to this old issue, please have a look:
    http://www.3cx.com/forums/application-launch-error-10988.html#p56391

    However, I suggest you to do the following trick:
    - since 3CXPhone is completely standalone (installer, basically, only expands its files) you may copy the whole C:\Program Files\3CXphone folder (the one from your Windows 7 machine) somewhere on your Windows XP.

    Hope it helps
    vali
     
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  6. sunhill2406

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    Hi vali,

    thank you very much for your suggestion, your "trick" works!:) I have also copied the Application Data folder, which provides me with the connections and the phone book entries from my Windows 7 laptop. I take it this means I can also add the application to my portable apps USB stick.

    Thanks again!
    Theo.
     
  7. Vali_3CX

    Vali_3CX Well-Known Member
    Staff Member 3CX Support

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    Hi Theo
    Yes, you may install and run it from an USB stick, there is not any problem here, but be careful that the DATA, your data - accounts, phonebook, recordings and so on - will be created and stored on the C:\Documents and Settings\... of the machine on which you port and run the 3CXPhone. Be careful.
    We have in plan to make a small "tuning" in the code to make 3CXPhone a "portable app", but not right now.
    Regards
    vali
     
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  8. SoLost

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    Same problem here. Microsoft Visual C++ 2005 Redistributable (vcredist_x86.exe), Microsoft Visual C++ 2008 Redistributable and Microsoft Visual C++ 2010 x86 Redistributable are installed on my computer. This is not s fresh install.
    Initially, I was able to install 3CXPhone5 without problems, but then I wanted to update to 3CXPhone6 because 3CXPhone5 was crashing and taking 80%CPU when on a call. So after I uninstalled 3CXPhone5 I am unable to install 3CXPhone 6 or 5.

    As a work around, I tried to copy 3CXPhone6 program files from a vista installation. It does not work well. The program can run but cannot make calls nor register to any sip account.
    I realize 3CXPhone is far from being portable as I found over 50 registry entries on the vista machine (most of them related to codecs). Is it safe to import this Vista keys to a Windows XP SP3 system?

    This is quite frustrating. Hoping to see a 3CXPhone version that works on XP.
    Thanks
     
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