Problem: Phones rings automatically

Discussion in '3CX Phone System - General' started by margioa2879, Feb 14, 2018.

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  1. margioa2879

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    Good evening all.

    I just installed 3CX on a small server for 10 extensions on site for internal use only (simple install). Works awesome clear voice and easy to setup.

    Suddenly and randomly - some phones starts ringing. Is their any way I can avoid this issue? I am not talking about the ring goes on after a phone authenticates to the VoIP server.

    And lastly all phones (grand stream 1625) remains with a sign of don't disturb, I mean an icon with a phone and a slash in the center.

    Can someone here please help me with the 1st and 2nd problem. Would be greatly appreciated.
    Best.
     
  2. Aram

    Aram Support Team
    Staff Member 3CX Support

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    Hi,
    Grandstream phones are supported starting from the FW versions specified in the following manuals:
    https://www.3cx.com/sip-phones/grandstream-gxp16-series/
    https://www.3cx.com/sip-phones/grandstream-gxp17-series/
    https://www.3cx.com/sip-phones/grandstream-gxp21-series/

    To have your phones fully functional you need to have these FW versions on your phones and they need to be provisioned using the default provisioning templates.
     
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