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Problem registering SKYPE PSTN Device

Discussion in '3CX Phone System - General' started by sherab, May 18, 2009.

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  1. sherab

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    May 18, 2009
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    During Skype Logon everything looks good, but:

    2009-05-18 20:19:51,821 SipToSis contact_url=<sip:10000@127.0.0.1:6060>
    2009-05-18 20:19:51,821 RTP Ports: 64404-64406 Local Skype Ports: 64400-64403
    2009-05-18 20:19:51,946 Domains=
    WARNING: file "users.db" not found: created new empty DB
    2009-05-18 20:19:51,962 REGISTRATION
    2009-05-18 20:19:51,978 WAITING FOR INCOMING CALL
    2009-05-18 20:19:51,978 WAITING FOR INCOMING CALL

    2009-05-18 20:19:52,118 Registration failure: 407 Proxy Authentication Required
    2009-05-18 20:19:53,009 Failed Registration retrying in 15 seconds.

    I see connections from extern Skype to the gateway, but these connections are refused. How can I get rid of this 407 error?

    THX,
    Rolf
     
  2. sipero123

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    Nov 24, 2008
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    Hi,

    You need to login to 3CX and select your skype PSTN and remove the authenication password as detailed on the setup instructions http://www.3cx.com/voip-gateways/skype.html

    Summary pasted here

    - PLEASE MAKE SURE TO REMOVE THE AUTHENTICATION PASSWORD - OTHERWISE THE
    GATEWAY WILL NOT BE ABLE TO REGISTER WITH THE 3CX PHONESYSTEM AND YOU
    WILL NOT BE ABLE TO MAKE OR RECEIVE CALLS (the Skype Gateway console will show
    "407 Proxy Authentication Required")
    - If you miss this step, you will need to edit the gateway settings after the wizard is completed.
    Edit the Gateway settings by removing the Authentication password for the Skype Gateway
    account. To do this: expand the "PSTN Devices" node; then expand the Skype Gateway node;
    then click on the Virtual Extension Number of the Gateway Account (10000 in this example);
    remove the "Authentication Password"; click on the "Apply" button, then on the "OK" button.


    Jonathan Hamon
     
  3. skillsinc

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    Jun 8, 2009
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    I found out that you will also get this error if you put the account in wrong.
    I entered 1000 (1,000) and it should have been 10000 (10,000).
    An easy mistake to make with all those zeros.

    Ed Hammond
     
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