Dismiss Notice
We would like to remind you that we’re updating our login process for all 3CX forums whereby you will be able to login with the same credentials you use for the Partner or Customer Portal. Click here to read more.

Problem SNOM 300 and 3CX 11 SP4

Discussion in '3CX Phone System - General' started by mvla, Mar 20, 2013.

Thread Status:
Not open for further replies.
  1. mvla

    Joined:
    Nov 17, 2010
    Messages:
    2
    Likes Received:
    0
    I have 12 snom 300 phones and they all have the same problem. Inbound calling goes fine, but outbound gives the message "forbidden" on the display of the snom 300's. The firewall check in 3cx is all good (green text), so I don't see what the problem is. Below you find an verbose log from 3cx from an outbound call:
    20-mrt-2013 07:36:02.476 Call(C:21) is terminated
    20-mrt-2013 07:36:02.475 [CM503020]: Call(C:21): Normal call termination. Call originator: Extn:105. Reason: Forbidden
    20-mrt-2013 07:36:02.475 [CM503016]: Call(C:21): Attempt to reach <sip:0610949453@192.168.1.2:5060> from Extn:105 has failed. Reason: Forbidden
    20-mrt-2013 07:36:02.475 L:21.2[Line:10000>>0610949453]: Terminating targets, reason: SIP ;cause=603 ;text="Declined"
    20-mrt-2013 07:36:02.475 Leg L:21.2[Line:10000>>0610949453] is terminated: Cause: 603 Declined/INVITE from 82.150.141.97:5060
    20-mrt-2013 07:36:02.475 L:21.2[Line:10000>>0610949453] got Terminated Recv 603/INVITE from 82.150.141.97:5060 tid=e740ee3141339f49 Call-ID=MjlkNTExYTU5ZjQ2NGRlMDk2ODEyOWVjMmQ5YjQ2YjM.:
    SIP/2.0 603 Declined
    Via: SIP/2.0/UDP 192.168.1.2:5060;branch=z9hG4bK-d8754z-e740ee3141339f49-1---d8754z-;rport=37956;received=109.109.96.210
    To: <sip:0610949453@pbx7.belcentrale.nl:5060>;tag=f65cabccd3eab8b13db945193832bb26.681b
    From: "31182749021"<sip:31182749021@pbx7.belcentrale.nl:5060>;tag=5802bd37
    Call-ID: MjlkNTExYTU5ZjQ2NGRlMDk2ODEyOWVjMmQ5YjQ2YjM.
    CSeq: 1 INVITE
    Server: VoipNow
    Content-Length: 0
    20-mrt-2013 07:36:02.475 [Flow] Current call diversion path:[]
    20-mrt-2013 07:36:02.475 L:21.1[Extn] failed to reach Line:10000>>0610949453, reason Forbidden
    20-mrt-2013 07:36:02.475 RerouteReq
    20-mrt-2013 07:36:02.475 Terminated from <sip:0610949453@pbx7.belcentrale.nl:5060>;tag=f65cabccd3eab8b13db945193832bb26.681b to "31182749021"<sip:31182749021@pbx7.belcentrale.nl:5060>;tag=5802bd37; reason: Error
    20-mrt-2013 07:36:02.475 ~Target=VoIPline:0610949453@(Ln.10000@Belcentrale)
    20-mrt-2013 07:36:02.475 ~Route=Dev:sip:1717*001@pbx7.belcentrale.nl:5060
    20-mrt-2013 07:36:02.475 Call to T:Line:10000>>0610949453@[Dev:sip:1717*001@pbx7.belcentrale.nl:5060] from L:21.1[Extn] failed, cause: Cause: 603 Declined/INVITE from 82.150.141.97:5060
    20-mrt-2013 07:36:02.475 L:21.2[Line:10000>>0610949453] got Failure: Failure Recv 603/INVITE from 82.150.141.97:5060 tid=e740ee3141339f49 Call-ID=MjlkNTExYTU5ZjQ2NGRlMDk2ODEyOWVjMmQ5YjQ2YjM.:
    SIP/2.0 603 Declined
    Via: SIP/2.0/UDP 192.168.1.2:5060;branch=z9hG4bK-d8754z-e740ee3141339f49-1---d8754z-;rport=37956;received=109.109.96.210
    To: <sip:0610949453@pbx7.belcentrale.nl:5060>;tag=f65cabccd3eab8b13db945193832bb26.681b
    From: "31182749021"<sip:31182749021@pbx7.belcentrale.nl:5060>;tag=5802bd37
    Call-ID: MjlkNTExYTU5ZjQ2NGRlMDk2ODEyOWVjMmQ5YjQ2YjM.
    CSeq: 1 INVITE
    Server: VoipNow
    Content-Length: 0
    20-mrt-2013 07:36:02.475 [CM503003]: Call(C:21): Call to <sip:0610949453@pbx7.belcentrale.nl:5060> has failed; Cause: 603 Declined/INVITE from 82.150.141.97:5060
    20-mrt-2013 07:36:02.475 Session 10536 has failed in leg L:21.2[Line:10000>>0610949453] ; Cause: 603 Declined/INVITE from 82.150.141.97:5060
    20-mrt-2013 07:36:02.475 Failure from <sip:0610949453@pbx7.belcentrale.nl:5060>;tag=f65cabccd3eab8b13db945193832bb26.681b to "31182749021"<sip:31182749021@pbx7.belcentrale.nl:5060>;tag=5802bd37
    20-mrt-2013 07:36:02.421 [CM503025]: Call(C:21): Calling T:Line:10000>>0610949453@[Dev:sip:1717*001@pbx7.belcentrale.nl:5060] for L:21.1[Extn]
    20-mrt-2013 07:36:02.421 Route to L:21.2[Line:10000>>0610949453] sends Invite-OUT Send Req INVITE from 0.0.0.0:0 tid=9164e3492a24c36d Call-ID=MjlkNTExYTU5ZjQ2NGRlMDk2ODEyOWVjMmQ5YjQ2YjM.:
    INVITE sip:0610949453@pbx7.belcentrale.nl:5060 SIP/2.0
    Via: SIP/2.0/ ;branch=z9hG4bK-d8754z-9164e3492a24c36d-1---d8754z-;rport
    Max-Forwards: 70
    Contact: <sip:1717*001@109.109.96.209:5060>
    To: <sip:0610949453@pbx7.belcentrale.nl:5060>
    From: "31182749021"<sip:31182749021@pbx7.belcentrale.nl:5060>;tag=5802bd37
    Call-ID: MjlkNTExYTU5ZjQ2NGRlMDk2ODEyOWVjMmQ5YjQ2YjM.
    CSeq: 1 INVITE
    Allow: INVITE, ACK, CANCEL, OPTIONS, BYE, REGISTER, SUBSCRIBE, NOTIFY, REFER, INFO, MESSAGE
    Content-Type: application/sdp
    Supported: replaces
    Content-Length: 305
    Remote-Party-ID: "31182749021"<sip:31182749021@pbx7.belcentrale.nl:5060>;party=calling

    v=0
    o=3cxPS 335410102272 230921601025 IN IP4 109.109.96.209
    s=3cxPS Audio call
    c=IN IP4 109.109.96.209
    t=0 0
    m=audio 9040 RTP/AVP 0 8 3 18 101
    a=rtpmap:0 PCMU/8000
    a=rtpmap:8 PCMA/8000
    a=rtpmap:3 GSM/8000
    a=rtpmap:18 G729/8000
    a=fmtp:18 annexb=no
    a=rtpmap:101 telephone-event/8000
    a=sendrecv
    20-mrt-2013 07:36:02.420 Dev(1):[sip:1717*001@pbx7.belcentrale.nl:5060 / 1717*001]: PBX contact is public IP: <sip:1717*001@109.109.96.209:5060>
    20-mrt-2013 07:36:02.411 Outbound URI is used: sip:82.150.141.97;lr;ftag=as5c979bb7;did=2c1.fbbbe092
    20-mrt-2013 07:36:02.411 SLA is globally disabled
    20-mrt-2013 07:36:02.411 Added leg L:21.2[Line:10000>>0610949453]
    20-mrt-2013 07:36:02.370 [Flow] Call(C:21): making call from L:21.1[Extn] to T:Line:10000>>0610949453@[Dev:sip:1717*001@pbx7.belcentrale.nl:5060]
    20-mrt-2013 07:36:02.370 [CM503027]: Call(C:21): From: Extn:105 ("SK 105" <sip:105@192.168.1.2:5060>) to T:Line:10000>>0610949453@[Dev:sip:1717*001@pbx7.belcentrale.nl:5060]
    20-mrt-2013 07:36:02.370 [CM503004]: Call(C:21): Route 1: from L:21.1[Extn] to T:Line:10000>>0610949453@[Dev:sip:1717*001@pbx7.belcentrale.nl:5060]
    20-mrt-2013 07:36:02.370 Line limit check: Current # of calls for line Lc:10000(@Belcentrale[<sip:1717*001@pbx7.belcentrale.nl:5060>]) is 0; limit is 2
    20-mrt-2013 07:36:02.370 Call(C:21): Call from Extn:105 to 0610949453 matches outbound rule 'Rule for Pronto'
    20-mrt-2013 07:36:02.370 [Flow] Call(C:21): has built target endpoint: Out#:>>Rule{Rule for Pronto}>>0610949453 for call from L:21.1[Extn]
    20-mrt-2013 07:36:02.370 [Flow] Target endpoint for 0610949453 is Out#:>>Rule{Rule for Pronto}>>0610949453
    20-mrt-2013 07:36:02.369 Caller '105' is found in the list of allowed extensions: 100-100; 101-101; 105-105
    20-mrt-2013 07:36:02.369 Selected prefix: 0
    20-mrt-2013 07:36:02.369 Looking for outbound rule: dialed = [0610949453], processed: [0610949453]; from-ext:
    20-mrt-2013 07:36:02.369 [Flow] Building target endpoint to 0610949453 from "SK 105" <sip:105@192.168.1.2:5060>
    20-mrt-2013 07:36:02.369 [CM503010]: Call(C:21): Making route(s) from Extn:105 to <sip:0610949453@192.168.1.2:5060>
    20-mrt-2013 07:36:02.369 Remote SDP is set for leg L:21.1[Extn]
    20-mrt-2013 07:36:02.369 OnOffer from "SK 105"<sip:105@192.168.1.2:5060>;tag=qp9yajnuv2
    20-mrt-2013 07:36:02.369 [CM505001]: Endpoint Extn:105: Device info: Device Identified: [Man: Snom;Mod: 3xx series;Rev: General] Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [snom300/8.4.32] PBX contact: [sip:105@192.168.1.2:5060]
    20-mrt-2013 07:36:02.369 Inbound DID: ''; Phonebook Name: ''
    20-mrt-2013 07:36:02.368 [CM500002]: Call(C:21): Info on incoming INVITE from Extn:105:
    Invite-IN Recv Req INVITE from 192.168.1.34:2048 tid=-59ma9unfgkwa Call-ID=3c26f46ba464-xm6vvqx407dm:
    INVITE sip:0610949453@192.168.1.2:5060;user=phone SIP/2.0
    Via: SIP/2.0/UDP 192.168.1.34:2048;branch=z9hG4bK-59ma9unfgkwa;rport=2048
    Max-Forwards: 70
    Contact: <sip:105@192.168.1.34:2048;line=8ou9etak>;reg-id=1
    To: <sip:0610949453@192.168.1.2:5060;user=phone>
    From: "SK 105"<sip:105@192.168.1.2:5060>;tag=qp9yajnuv2
    Call-ID: 3c26f46ba464-xm6vvqx407dm
    CSeq: 2 INVITE
    Session-Expires: 3600;refresher=uas
    Min-SE: 90
    Accept: application/sdp
    Allow: INVITE, ACK, CANCEL, BYE, REFER, OPTIONS, NOTIFY, SUBSCRIBE, PRACK, MESSAGE, INFO, UPDATE
    Content-Type: application/sdp
    Proxy-Authorization: Digest username="105",realm="3CXPhoneSystem",nonce="414d535c0759e9d205:90601d2e309fef0a5f90fab9986e1c06",uri="sip:0610949453@192.168.1.2:5060;user=phone",response="c85722fe7923de3edbfa5bd37d3eb418",algorithm=MD5
    Supported: timer, 100rel, replaces, from-change
    User-Agent: snom300/8.4.32
    Allow-Events: talk, hold, refer, call-info
    Content-Length: 389
    X-Serialnumber: 0004133DB193
    P-Key-Flags: keys="3"

    v=0
    o=root 844680647 844680647 IN IP4 192.168.1.34
    s=call
    c=IN IP4 192.168.1.34
    t=0 0
    m=audio 59070 RTP/AVP 0 8 9 99 3 18 4 101
    a=rtpmap:0 PCMU/8000
    a=rtpmap:8 PCMA/8000
    a=rtpmap:9 G722/8000
    a=rtpmap:99 G726-32/8000
    a=rtpmap:3 GSM/8000
    a=rtpmap:18 G729/8000
    a=fmtp:18 annexb=no
    a=rtpmap:4 G723/8000
    a=rtpmap:101 telephone-event/8000
    a=fmtp:101 0-16
    a=ptime:20
    a=sendrecv
    20-mrt-2013 07:36:02.368 [CM503001]: Call(C:21): Incoming call from Extn:105 to <sip:0610949453@192.168.1.2:5060>
    20-mrt-2013 07:36:02.362 Outbound URI is used: sip:105@192.168.1.34:2048;line=8ou9etak
    20-mrt-2013 07:36:02.362 IncomingCall: C:21 from <sip:105@192.168.1.2:5060> to <sip:0610949453@192.168.1.2:5060>
    20-mrt-2013 07:36:02.362 Added leg L:C:21.1[No endpoint yet]
    20-mrt-2013 07:36:02.361 UasSession 10533 started
    20-mrt-2013 07:36:02.361 Call from "SK 105"<sip:105@192.168.1.2:5060>;tag=qp9yajnuv2 to <sip:0610949453@192.168.1.2:5060;user=phone>;tag=12375815
     
  2. kevin

    kevin Member

    Joined:
    Nov 23, 2006
    Messages:
    316
    Likes Received:
    1
    @tijnie

    The clue is in this log message:
    It seems that the VoIP Provider is rejecting the call with a "603 Declined". You should ask the VoIP Provider's technical support to make a trace of failed call, and tell you which part of the SIP INVITE message that they are receiving is not accepted by their platform.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
Thread Status:
Not open for further replies.