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- Sep 3, 2013
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A little background on the problem, all of the 3CX installations I have configured use 9 to dial to an outside line. The incoming calls are coming up correctly in the call history ie 087 1234567 (irish mobile) 01 1234567 (dublin landline) , if someone wants to redial a call from their call history the call will fail as they have to dial 9 to get to the outside line.
I have been looking at changing the "Reformat Caller ID" option in the Ports/Trunks Status in settings, I have looked through the site and found 1 post which mentions changing this option, and I was wondering if anyone has used this option to configure an incoming to to add a number in my case a 9 so the redial, or calling from the 3cxphone will work as expected?
Thanks in advance
I have been looking at changing the "Reformat Caller ID" option in the Ports/Trunks Status in settings, I have looked through the site and found 1 post which mentions changing this option, and I was wondering if anyone has used this option to configure an incoming to to add a number in my case a 9 so the redial, or calling from the 3cxphone will work as expected?
Thanks in advance