Hi, I'm encountering new problems on my side while answering a call from call queue. The caller still hears the on-hold music even if I answered the call from my extension. So I hear nothing, but the caller still hear music. I have this problem only with all queue. Extensions and direct number are perfectly working. Here's a part of server log : Code: 0.873 Call::RouteFailed [CM503015]: Call(2980): Attempt to reach "+33243230582"[sip:33243230582@XXX.191.94.20:5060?Replaces=OTMwMDA3ZTY0NDc0MjMyN2MxZWQ4ODFjMTliNmNmYmQ.%3Bto-tag%3Dcb0a2931%3Bfrom-tag%3D832e4c18];tag=cb0a2931 failed. Reason: Server Failure 11:58:30.873 CallLeg::onFailure [CM503003]: Call(2980): Call to sip:800@XXX.XXX.94.20:5060 has failed; Cause: 500 Sorry, don't know how to process your request.; warning: Noisy feedback tells: pid=30238 req_src_ip=192.168.21.62 req_src_port=5060 in_uri=sip:338110363**@XXX.94.20:5060 out_uri=sip:338110363**@XXX.191.94.20:5060 via_cnt==3; from IP:184.108.40.206:5060 (IP and Number are hidden wit X and * for privacy reasons) There are also some errors . I have this error code too : Code: [MS105000] C:2980.1: No RTP packets were received:remoteAddr=127.0.0.1:40712,extAddr=0.0.0.0:0,localAddr=127.0.0.1:7422 If someone has an idea, i would try anything Thank you, Alex.